{"id":2465,"date":"2026-10-20T08:33:27","date_gmt":"2026-10-20T07:33:27","guid":{"rendered":"https:\/\/wpgeodirectory.com\/documentation\/article\/what-happens-when-user-cancels-listing-subscription\/"},"modified":"2026-10-20T08:54:52","modified_gmt":"2026-10-20T07:54:52","slug":"what-happens-when-user-cancels-listing-subscription","status":"publish","type":"gd_place","link":"https:\/\/wpgeodirectory.com\/documentation\/article\/pricing-manager-extension\/what-happens-when-user-cancels-listing-subscription\/","title":{"rendered":"What happens to a listing when a user cancels their subscription?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The listing stays live until the end of the period the user has already paid for. When a recurring package subscription is cancelled, Pricing Manager sets the listing&#8217;s expiry date to the end of that period and leaves it published. If the subscription was cancelled during a free trial, the listing expires straight away.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When the expiry date arrives, the listing moves to the package&#8217;s downgrade package if you set one, otherwise it expires. See <a href=\"https:\/\/wpgeodirectory.com\/documentation\/article\/how-tos\/how-to-set-up-downgrade-to-a-free-package\/\">How to set up downgrade to a free package<\/a> and <a href=\"https:\/\/wpgeodirectory.com\/documentation\/article\/explore-settings\/understanding-expired-and-closed-listings\/\">Understanding expired and closed listings<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can users cancel a subscription themselves?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. GeoDirectory takes package payments through GetPaid, and GetPaid gives customers a Subscriptions page (the <code>&#091;wpinv_subscriptions&#093;<\/code> shortcode) where they can cancel any active subscription of their own. As the site admin you can see and manage every subscription under GetPaid &gt; Subscriptions. See <a href=\"https:\/\/wpgetpaid.com\/documentation\/article\/discounts\/can-a-user-cancel-their-subscription\/\">Can a user cancel their subscription?<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Selling a fixed term, such as 6 months<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You cannot stop a customer from cancelling, and a payment provider will stop charging when they do. If you need a commitment for a fixed term, set the package up so the customer never gets time they have not paid for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Charge the whole term up front: set the Package Lifetime to 6 months and leave Is Recurring? unticked.<\/li>\n\n\n\n<li>Or charge monthly for a set number of payments: tick Is Recurring? and set Recurring limit to the number of payments. A limit of 0 keeps billing until the subscription is cancelled.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">With monthly billing a customer can still cancel before the last payment, but their listing then ends at the end of the last month they paid for. More detail is in <a href=\"https:\/\/wpgeodirectory.com\/documentation\/article\/pricing-manager-extension\/how-do-recurring-packages-work\/\">How do recurring packages work?<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The listing stays live until the end of the period the user has already paid for. When a recurring package subscription is cancelled, Pricing Manager sets the listing&#8217;s expiry date to the end of that period and leaves it published. If the subscription was cancelled during a free trial, the listing expires straight away. When [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"article\/tags":[],"article\/categories":[213,426],"class_list":["post-2465","gd_place","type-gd_place","status-publish","hentry","gd_placecategory-extensions-features","gd_placecategory-pricing-manager-extension"],"_links":{"self":[{"href":"https:\/\/wpgeodirectory.com\/documentation\/wp-json\/wp\/v2\/article\/2465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpgeodirectory.com\/documentation\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/wpgeodirectory.com\/documentation\/wp-json\/wp\/v2\/types\/gd_place"}],"author":[{"embeddable":true,"href":"https:\/\/wpgeodirectory.com\/documentation\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wpgeodirectory.com\/documentation\/wp-json\/wp\/v2\/comments?post=2465"}],"version-history":[{"count":2,"href":"https:\/\/wpgeodirectory.com\/documentation\/wp-json\/wp\/v2\/article\/2465\/revisions"}],"predecessor-version":[{"id":2722,"href":"https:\/\/wpgeodirectory.com\/documentation\/wp-json\/wp\/v2\/article\/2465\/revisions\/2722"}],"wp:attachment":[{"href":"https:\/\/wpgeodirectory.com\/documentation\/wp-json\/wp\/v2\/media?parent=2465"}],"wp:term":[{"taxonomy":"gd_place_tags","embeddable":true,"href":"https:\/\/wpgeodirectory.com\/documentation\/wp-json\/wp\/v2\/article\/tags?post=2465"},{"taxonomy":"gd_placecategory","embeddable":true,"href":"https:\/\/wpgeodirectory.com\/documentation\/wp-json\/wp\/v2\/article\/categories?post=2465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}