GeoDirectory SupportCan't update plugins – GeoDirectory Support

Can't update plugins

jmoelholt — Mon, 09 Mar 2015 16:33:58 +0000

Hi.
I have a “Addons bundle subscription” but i cant update your plugins.

I get the error:
An error occurred while updating GeoDirectory Location Manager: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. Internal Server Error.

In “Auto Update” og the GeoDirectory i have entered the same login information as i use to login on this site.

/John

Reply To: Can't update plugins

Simone — Mon, 09 Mar 2015 17:03:44 +0000

Hello John, try to go in the GD Tools (under Geodirectory) and run the task “Clear all GD version numbers”

Reply To: Can't update plugins

jmoelholt — Mon, 09 Mar 2015 17:49:44 +0000

Sorry, it did not fix the problem.

i get:

Enabling Maintenance mode…

Updating Plugin GeoDirectory Location Manager (1/2)
Downloading update from https://wpgeodirectory.com/download/geodir_location_manager_1.2.9.zip…
An error occurred while updating GeoDirectory Location Manager: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. Internal Server Error
Updating Plugin GeoDirectory Review Rating Manager (2/2)
Downloading update from https://wpgeodirectory.com/download/geodir_review_rating_manager_1.1.3.zip…
An error occurred while updating GeoDirectory Review Rating Manager: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. Internal Server Error
Disabling Maintenance mode…

All updates have been completed.

Reply To: Can't update plugins

Paolo — Mon, 09 Mar 2015 21:44:50 +0000

Hi,

as username did you add your username or email?
If you are using the second, please try with username.

In case this fails, please provide a url and wp admin credentials and we will have a look.

Thanks

Reply To: Can't update plugins

jmoelholt — Tue, 10 Mar 2015 07:28:26 +0000

This reply has been marked as private.

Reply To: Can't update plugins

Paolo — Tue, 10 Mar 2015 18:41:48 +0000

Hi again,

I’ve tried changing credentials using those of one of my test members to update MultiLocation and worked like it should.

Would you mind sharing your wpgd.com password in private or allow me to temporarely change it?

Let me know,

Thx

Reply To: Can't update plugins

jmoelholt — Tue, 10 Mar 2015 19:49:49 +0000

This reply has been marked as private.

Reply To: Can't update plugins

Paolo — Tue, 10 Mar 2015 21:51:02 +0000

hi,

it worked with your password at 1st attempt too.

I’m not sure what the problem could be.

Thanks

Reply To: Can't update plugins

jmoelholt — Wed, 11 Mar 2015 20:49:56 +0000

Strange, as it was not possible for me. But everything updated now.

Thanks