Google Analytics Not Tracking

This topic contains 12 replies, has 3 voices, and was last updated by  Paolo 6 years, 10 months ago.

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  • August 9, 2017 at 12:06 pm #390378

    Mark Keenan
    Free User
    Post count: 10

    Hello, i have a live website that is not tracking analytics.

    i have setup a gmail account and google analytics and search console correctly.
    but i have descovered an issue with GD Plugin when active, i get no tracking info.

    if i dissable GD plugin, map cluster + location manager the Google analytics works as normal.

    please advice.

    also note, at this stage im not worried about showing listing clients their tracking info.
    Im just trying to get google anayltics working for myself.

    August 9, 2017 at 8:34 pm #390440

    Paolo
    Site Admin
    Post count: 31206

    Hi Mark,

    please provide a link and admin credentials and we will follow up.

    Let us know,

    Thanks

    August 10, 2017 at 8:38 am #390493

    Mark Keenan
    Free User
    Post count: 10
    This reply has been marked as private.
    August 10, 2017 at 8:41 am #390494

    Kor
    Moderator
    Post count: 16516

    Hi Mark,

    Can I have the login URL please?

    Thanks!

    August 10, 2017 at 8:52 am #390495

    Mark Keenan
    Free User
    Post count: 10
    This reply has been marked as private.
    August 10, 2017 at 9:07 am #390496

    Kor
    Moderator
    Post count: 16516

    Hi Mark,

    Please update all the plugin and inform us. Then we’ll take a look at it.

    Thanks!

    August 10, 2017 at 9:18 am #390499

    Mark Keenan
    Free User
    Post count: 10

    Its updated now Kor,

    But still not tracking,

    Thankyou for the help

    Im using the Jupiter Theme, and have the tracking code in the correct location.

    Still seems to be a conflict issue with the GD plugins?

    August 10, 2017 at 12:25 pm #390512

    Kor
    Moderator
    Post count: 16516

    Hi Mark,

    Looks like you’ve provided an invalid “username” http://prntscr.com/g6s5kj . Could you please double check?

    Thanks!

    August 10, 2017 at 12:36 pm #390515

    Mark Keenan
    Free User
    Post count: 10
    This reply has been marked as private.
    August 10, 2017 at 12:52 pm #390523

    Kor
    Moderator
    Post count: 16516

    Hi Mark,

    I’ve just transferred this thread to a developer for a second look.

    Thanks!

    August 10, 2017 at 5:16 pm #390576

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    you added the GA code via Jupiter, but in GeoDirectory > Google Analytics, you had enalbed 2 options that should stay disabled, unless you add the GA code via GeoDirectory instead of Jupiter.

    Let me know if now it works.

    Thanks

    August 11, 2017 at 8:22 am #390673

    Mark Keenan
    Free User
    Post count: 10

    Hello Paolo,

    The tracking is working now, i didnt even see the GA settings in GD.

    Thankyou for the help Kor + Paolo.

    August 11, 2017 at 7:10 pm #390778

    Paolo
    Site Admin
    Post count: 31206

    Our pleasure 🙂

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