GeoDirectory SupportListing update with images: import_file_error – GeoDirectory Support

Listing update with images: import_file_error

RussM — Wed, 26 Oct 2016 21:11:47 +0000

Encountering this issue when updating a listing with photos on the listing.

Step 1) Add a listing with or without images.
Step 2) Update listing to adjust textual content, or add an image to the listing.
Step 3) Preview the update and click the “Update” button.

Error encountered:

file: /wp-content/uploads//photo.jpgArray ( [errors] => Array ( [import_file_error] => Array ( [0] => A valid URL was not provided. ) ) [error_data] => Array ( ) )

Verification photo exists:

-rw-r--r-- 1 www-data www-data 77175 May  5 19:34 /var/www/vhosts/***/html/wp-content/uploads/photo.jpg

Nginx Error Log:

2016/10/26 21:00:30 [error] 189712#0: *2585 FastCGI sent in stderr: "PHP message: PHP Warning:  getimagesize(/wp-content/uploads//photo.jpg): failed to open stream: No such file or directory in /var/www/vhosts/***/html/wp-content/plugins/geodirectory/geodirectory_template_actions.php on line 1017
PHP message: PHP Warning:  getimagesize(/wp-content/uploads//photo2.jpg): failed to open stream: No such file or directory in /var/www/vhosts/***/html/wp-content/plugins/geodirectory/geodirectory_template_actions.php on line 1017

I’m unsure as to what may have caused this issue, as it has worked prior, although I haven’t performed this process in quite some time (Months).

Reply To: Listing update with images: import_file_error

RussM — Wed, 26 Oct 2016 21:16:54 +0000

This reply has been marked as private.

Reply To: Listing update with images: import_file_error

Paolo — Thu, 27 Oct 2016 15:03:58 +0000

Hi,

username and password are not working. In any case you will need to renew your membership before getting again support from us.

Thank you

Reply To: Listing update with images: import_file_error

RussM — Wed, 02 Nov 2016 17:32:43 +0000

This reply has been marked as private.

Reply To: Listing update with images: import_file_error

RussM — Wed, 02 Nov 2016 17:37:41 +0000

Hi Paolo,

I will send the renewal forward.

In the mean time, I intend to get the issue resolved, as it seems to be related to updates of the plugin.

Why is this issue occurring now? The process is providing a major headache and KILLS the progress when we’re having conversations with 3rdparties walking them through the process to get registered and a listing created.

Reply To: Listing update with images: import_file_error

Paolo — Wed, 02 Nov 2016 18:42:11 +0000

Hi,

you updated the core plugin and you are trying to use outdated plugins with it.

Support is provided to members only. No exceptions…

Thanks

Reply To: Listing update with images: import_file_error

RussM — Thu, 01 Dec 2016 22:48:20 +0000

Subscription has been renewed, and I’m now revisiting this issue after plugin updates. Where do we start?

Reply To: Listing update with images: import_file_error

Paolo — Fri, 02 Dec 2016 16:14:09 +0000

Stiofan is looking into it now, he’ll let you know asap.

Reply To: Listing update with images: import_file_error

Stiofan O'Connor — Fri, 02 Dec 2016 17:07:39 +0000

That is wierd, the main url part is being stripped out after main php has run, must be a plugin of some sort doing it, if you can provide FTP info i will be able to debug it.