40% OFF EVERYTHING
Our 10th BIRTHDAY SALE
Buy Now

Maps not working, can't add listing, Tags not working

This topic contains 17 replies, has 4 voices, and was last updated by  Kiran 4 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , ,

  • Author
    Posts
  • June 19, 2019 at 1:52 am #493718

    whattodo-vi
    Full Member
    Post count: 187

    Good Evening,

    We just completed the V2 update and there are a few issues we are experiencing:
    -The maps aren’t working
    -The locations aren’t popping up when trying to add the location for adding events and businesses
    -The tags aren’t working.

    Thank you!
    Alison

    June 19, 2019 at 4:24 am #493724

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Please write back in a private reply with WP Admin and FTP credentials so the developers can take a look at the issue. CPanel is also OK if you don’t have FTP handy.

    Thanks

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    CPanel
    Login URL:
    Username:
    Password:

    June 19, 2019 at 11:39 am #493788

    whattodo-vi
    Full Member
    Post count: 187
    This reply has been marked as private.
    June 19, 2019 at 11:36 pm #493902

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks, the developers have been alerted and will take a look.

    June 20, 2019 at 9:04 am #493967

    Naveen Giri
    Moderator
    Post count: 1559

    the issue cause by multiple map api loading.
    current theme adding map api twice, which is the cause of issue.

    i will check code and get back to you with update.

    June 21, 2019 at 7:58 pm #494232

    whattodo-vi
    Full Member
    Post count: 187

    Ok thank you! So this will fix the issue with the correct locations not appearing from the drop down when trying to add an event?

    June 21, 2019 at 8:21 pm #494237

    whattodo-vi
    Full Member
    Post count: 187

    It looks like everything is selected correctly in the backend? US Virgin Islands, and the British Virgin Islands (but none of the British islands are in the “islands” category). I’m wondering if “virgin islands” needs to be added to the countries list, but that isn’t an option.

    June 24, 2019 at 12:40 pm #494473

    whattodo-vi
    Full Member
    Post count: 187

    Good Morning,

    Does anyone have an update on this or know how I can fix it? I still cannot add events or businesses with the correct location, via the social importer function or in the backend.

    Thanks for your help!
    Alison

    June 24, 2019 at 5:39 pm #494536

    Naveen Giri
    Moderator
    Post count: 1559

    Hi @whattodo-vi

    It’s a javascript issue that causing all related issues mentioned above. We are checking the cause but not yet succeed.
    we will update you the progress soon.

    Thanks for your patience.

    June 25, 2019 at 7:14 am #494622

    Kiran
    Moderator
    Post count: 7069

    Hi Alison,

    I checked into your site and found following things.
    – There is a JavaScript error due to conflict of select2 jQuery plugin between GeoDirectory & Traveler theme. This JavaScript error breaks rest of JavaScript functionality on the page.
    “Traveler” theme overwrites the select2 JavaScript included by GeoDirectory plugin. GeoDirectory plugin includes full version(with additional features) of select2 where as “Traveler” theme includes only basic version(with basic features) of select2. “Traveler” theme uses older select2 library version of 3.5.2 and GeoDirectory uses select2 v4.0.5.

    Please ask “Traveler” theme developer to update select2 JavaScript file in their theme and also ask them to use full version of select2.

    – Update theme Traveler to recent because it is too old(might be developer have updated select2 library in recent version).
    – Your site is running with PHP version of 5.5.38, it is recommended a minimum PHP version of 5.6.
    – Update WordPress core and some outdated plugins.

    Let us know how it goes so we can assist you more.

    Best Regards,
    Kiran

    July 17, 2019 at 11:49 am #498154

    whattodo-vi
    Full Member
    Post count: 187

    Good Morning! This is the message I received from Shine Theme in regards to updating to select2 Javascript file in their theme and to use the full version of select2 (attached). Is this something we can do without them?

    Is it best to do your last three points on a staging site?
    – Update theme Traveler to recent because it is too old(might be developer have updated select2 library in recent version).
    – Your site is running with PHP version of 5.5.38, it is recommended a minimum PHP version of 5.6.
    – Update WordPress core and some outdated plugins.

    Thank you very much!

    Alison

    July 17, 2019 at 7:47 pm #498261

    Alex Rollin
    Moderator
    Post count: 27815

    For the select2 issue, you can tell them it is breaking your site because it is causing a conflict with a plugin.

    About the updates, we always recommend to attempt and test updates on a staging site.

    July 18, 2019 at 5:35 pm #498441

    whattodo-vi
    Full Member
    Post count: 187

    Ok, I spoke to an old developer and he mentioned that he could update the files.

    I also know the PHP needs to be updated so I contacted godaddy to do that. Godaddy wanted me to make sure that the themes and plugins were all up to date because it could cause a conflict. Should I go ahead and update all of those before updating PHP or update PHP without updating the plugins and themes?

    I asked the old developer and he said that if I update the theme, the new files are in it. He said by updating it it would overwrite the old select2 folders?

    Thank you for your help!

    July 18, 2019 at 9:42 pm #498490

    whattodo-vi
    Full Member
    Post count: 187

    Update: I updated the Traveler theme (old dev told me that it had the new select2 files), updated WP and then I went into settings–>location and disabled the default location. THAT WORKED!

    Then, I updated a couple of the GD add-on plugins, and I started to get an error when going to visit the website saying it was not secure and the certificate didn’t match (ssl).

    I called godaddy on something separate I was working on (needed FTP information to set up scanning with Sucuri) and also asked them about this. He took me through disabling and resetting the SSL. He said it could take a few hours but it should be 30 mins. Sometimes I will go to the site and it looks ok with the exception to the logo and the hero image which dont appear, other times it still says not secure. Any ideas???

    Thank you!

    July 19, 2019 at 10:49 am #498545

    whattodo-vi
    Full Member
    Post count: 187

    Also, now I am getting 404 errors on most of the pages… please help!

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 18 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket