Blank / Invalid details after csv import

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: CSV Import

Author

Posts
February 8, 2018 at 7:01 pm #416768

Nur Furlong
Free User

Post count: 6

Good Day

I am testing your solution for a client who if we have a successful test will buy the product. For the test to be successful we need to import a large amount of listings and test performance.

I have spent alot of time formatting the csv to follow the same pattern as the demo csv btu keep getting errors and the error message is so general it gives no clues to what could be incorrect. I have only tested a very small sample of the data as well.

How can I pinpoint exactly what the importer is rejecting?

I can share a link to the CSV privately if needed

February 9, 2018 at 9:50 am #416879

Kor
Moderator

Post count: 16516

Hi Nur,

Thanks for reaching us. Before you import a CSV file, did you export a sample CSV from GD following the guide here? https://wpgeodirectory.com/docs/core-export/#export . Then you just have to follow the sample CSV and replace the details with yours. Also, feel free to attach your CSV file here so that we could check on it. You can use the private reply option below.

Thanks!

February 9, 2018 at 12:47 pm #416890

Nur Furlong
Free User

Post count: 6

This reply has been marked as private.

February 9, 2018 at 12:49 pm #416891

Nur Furlong
Free User

Post count: 6

This reply has been marked as private.

February 9, 2018 at 2:01 pm #416897

Kor
Moderator

Post count: 16516

Hi Nur,

Thanks for your reply. Just inspected your CSV file and I noticed that you’re trying to insert multiple cities, countries and regions. You need to have the “Location Manager Addon” installed for that. https://wpgeodirectory.com/downloads/location-manager/

Thanks!

February 9, 2018 at 4:55 pm #416924

Nur Furlong
Free User

Post count: 6

This reply has been marked as private.

February 9, 2018 at 5:01 pm #416926

Nur Furlong
Free User

Post count: 6

Good Day,

my apologies I realize now that the single city I had been trying to import was different to the default city set in the plugin. I’ve finally succeeded to import.

I think if your plugin gave clearer error messages people would get through the troubleshooting way faster and you’d end up with way less support tickets.

February 9, 2018 at 5:30 pm #416943

Kor
Moderator

Post count: 16516

Hi Nur,

Thanks for your feedback. Will definitely share this with the development team. Let us know if you need anything further.

Thanks!

February 11, 2018 at 8:33 pm #417123

Nur Furlong
Free User

Post count: 6

Good Day

After successfully importing a very small sample, my client purchased a subscription to the full package and I’ve installed the location manager. On attempting to import a batch of listings I get the same errors as before.

I’m assuming now that I need to either manually, or through a csv import locations before I can import listings to those locations. I do not have the locations data except in the listings file I want to batch import.

What are my options?

February 11, 2018 at 8:40 pm #417124

Nur Furlong
Free User

Post count: 6

This reply has been marked as private.

February 12, 2018 at 5:30 am #417153

Alex Rollin
Moderator

Post count: 27815

Hello,

be sure to enable the feature first at

GD > Multilocations > Enable Multi countries/regions/cities

Also be sure to adjust your URL settings to include the full location, and then resave WP > Permalinks

Reference:
https://wpgeodirectory.com/docs/core-export/#import

Only Libreoffice is supported as an editor. Though I have had success with Google Docs, our policy is to advise you to use Libreoffice

Let us know how it goes
Author

Posts