Nothing to be sorry about. I just realized that the sticky posts are not actually staying at the top, so new users are missing the post that explains the rules. We will fix that.
This is how it should work:
If you want the GeoDirectory team to answer a question, consider a feature request, or get help with your website, please use the official support channel:
https://wpgeodirectory.com/support
If you want to share something with other users, ask for peer help on a specific case, or discuss ideas, opportunities, and directory-building strategies, please post in this forum.
We do not regularly moderate this forum or the Facebook group. As a result, users who miss this information may be left without answers for days, which we understand can be frustrating. This is not due to malice or inefficiency. It is simply because this forum is not meant for support.