Error: "Cannot determine address at this location."

This topic contains 6 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 1 month ago.

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  • #475936

    Sue
    Full Member
    Post count: 115

    Every time I try to add a new place, when I try to set the address it gives this error. It doesn’t matter where it is, what country, I can’t set it. I’ve tried simplifying the address, breaking it up onto it’s components and nothing works.

    If I type the same address into Google Maps it finds it and comes up straight away no problem, Why?

    (Using GD V1)

    Please advise.
    Thanks.
    Sue

    #475941

    Sue
    Full Member
    Post count: 115

    Sorry, using Open Street Map. The actual site can’t find it either. But checked with Google Maps and it can easily! What’s the solution as it happens with all place posts?

    #475951

    Kor
    Moderator
    Post count: 16516

    Hi Sue,

    Thanks for your post. Could you share your Website WP admin access here in private reply so that we could check on it? In the meantime, try deactivating each non-gd plugin one by one and see if it fixes it.

    Thanks!

    #476251

    Sue
    Full Member
    Post count: 115
    This reply has been marked as private.
    #476269

    Alex Rollin
    Moderator
    Post count: 27815

    If the addresses are not covered well in OpenStreetMap or Google, either one, then one solution is to disable the options in

    GD – Settings – Locations – Add listing page – disable update address from map pin, disable changing address

    Your users will need to enter the address themselves in that case but it can help if you are trying to enter a specific value for the address that will help them get where they want to go. Give those options a try and let us know how it goes.

    #476357

    Sue
    Full Member
    Post count: 115

    Thanks. I’ve done that and it seems to help. I at least have the map in the right area. But I get this message where the longitude and latitude are: “A numeric value is required. Please make sure you have either dragged the marker or clicked the button: Set Address On Map.” Is this because there’s no street number? All I have with this address are GPS coordinates in degrees.

    Obviously I want people to be able to add their addresses easily or they won’t post. I note in settings that checking this option is not recommended (only for small sites) and this will be a big site with a lot of listings as global.

    I tried again with this company’s registered office which at least is in a nearby town rather than the country and this was correct at the second attempt. The way these businesses format their address needs rearranging to work. For example, this one is Palestro, 22 – 74020 Torricella (Ta) Italy. If I remove the 22 it comes up even with the code is the wrong order for us.The code disappears when set on the map but can be added manually to show on the listing.

    I just hope, if this is the best we can do, that people persevere! I have had no problems with my UK GD sites, as I said.

    I will try adding more listings now. This is one of the problems, you can’t launch an empty site! It takes ages to add them one by one.
    All the best,
    Sue

    #476386

    Alex Rollin
    Moderator
    Post count: 27815

    Agreed, it is more difficult than it should be but we don’t have any ideas about transcending the input process or we might have done it already. Really!

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