Problem updating theme

This topic contains 11 replies, has 3 voices, and was last updated by  Stiofan O’Connor 8 years, 11 months ago.

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  • May 20, 2015 at 11:40 am #40016

    aprilis
    Expired Member
    Post count: 21

    Hi,

    I just updated to the new version of Jupiter theme (4.1) and the site is all messed up now. Is there something I have to do in the theme compatibility section? Can you have a look please?

    Thanks

    May 20, 2015 at 11:50 am #40020

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi,

    Please post wp-admin details in a private reply and i will take a look.

    Thanks,

    Stiofan

    May 20, 2015 at 12:01 pm #40021

    aprilis
    Expired Member
    Post count: 21
    This reply has been marked as private.
    May 20, 2015 at 5:42 pm #40103

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    there is a jQuery error:

    ReferenceError: abb is not defined
    http://yoursite.com/wp-content/themes/jupiter/js/min/scripts-vendors-ck.js
    Line 13

    With GD Booster the problem becames bigger for obvious reasons, so I momentarely deactivated it.

    I’ve already alerted Stiofan to have a look and see where the error is coming from.

    We will keep you updated.

    Thanks for your patience,

    May 21, 2015 at 10:33 am #40165

    aprilis
    Expired Member
    Post count: 21

    Ok, thanks Paolo & Stiofan

    May 21, 2015 at 1:00 pm #40178

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    please provide FTP details.

    Stiofan

    May 22, 2015 at 8:59 am #40299

    aprilis
    Expired Member
    Post count: 21
    This reply has been marked as private.
    May 22, 2015 at 1:29 pm #40326

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please bring this up with the theme dev, even when i rename your entire plugins folder (to disable all pluigns, without losing settings) the JS error is still present

    

    Uncaught ReferenceError: abb is not defined

scripts-vendors-ck.js
    

    Stiofan
    

		
	
    


    

			
				

    

	
    

		May 25, 2015 at 6:42 pm

		
		#40613

		
		
		
	
    


    


    

	
    

		
		
    aprilis
    Expired Member
    
		
		
     Post count: 21
    
	
    

	
    

		
		
    Hi Stiofan,
    
they told me this:
    

    “Please change Child theme to main theme and see if it fixes the problem.
    
I guess that you override some old files into your child theme which you need to change and use new files.
    
In general please do as follows:
    
Would you please do tests below and give us the result:
    
1- Change from Child Theme (If you use one) to Main theme and see if it fixes the problem.
    
2- Deactivate all 3rd party plugins and see if it fixes the problem.
    
3- Go to Theme Options -> Advanced Custom JS (and test Custom CSS) and remove any code (If you have code there) temporarily and see if it fixes the problem.
    
4- Please change default theme of your website to something different for example twenty fourteen, and see if the problem is still there. (Keep Visual Composer active on this case.)
    

    I changed to the Main theme and it works ok. What does this mean? Should I use the Main theme or can I change something in the Child to keep it working?
    

    Thank you,
    
Tomas 
    

		
	
    


    

			
				

    

	
    

		June 1, 2015 at 9:45 am

		
		#41158

		
		
		
	
    


    


    

	
    

		
		
    aprilis
    Expired Member
    
		
		
     Post count: 21
    
	
    

	
    

		
		This reply has been marked as private.
		
	
    


    

			
				

    

	
    

		June 1, 2015 at 4:52 pm

		
		#41214

		
		
		
	
    


    


    

	
    

		
		
    Paolo
    Site Admin
    
		
		
     Post count: 31206
    
	
    

	
    

		
		
    Hi Aprils,
    

    how to manage you Jupiter Child theme and the theme updates is something you need to solve with the theme author. We don’t provide support for his product too.
    

    For the GD Booster problem, I’ve asked to Stiofan to have a look.
    

    Thanks for your patience,
    

		
	
    


    

			
				

    

	
    

		June 1, 2015 at 6:16 pm

		
		#41225

		
		
		
	
    


    


    

	
    

		
		
    Stiofan O’Connor
    Site Admin
    
		
		
     Post count: 22956
    
	
    

	
    

		
		
    Hello,
    

    You now have javascript errors on your page and they seem to be emanating from that same file.
    

    You will need to fix those before GD Booster will work as if there are javascript errors GD Booster will only make things worse.
    

    Thanks,
    

    Stiofan
    

		
	
    


    

			
		
	
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