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Ron Lenox

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Viewing 15 posts - 1 through 15 (of 218 total)
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  • February 17, 2020 at 11:32 am in reply to: Check-out critical error #530781

    Ron Lenox
    Buyer
    Post count: 230

    Thank you! Looks good.

    Ron Lenox

    February 16, 2020 at 1:04 am in reply to: Check-out critical error #530607

    Ron Lenox
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    February 16, 2020 at 12:57 am in reply to: Check-out critical error #530605

    Ron Lenox
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    February 16, 2020 at 12:48 am in reply to: Check-out critical error #530602

    Ron Lenox
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    February 16, 2020 at 12:36 am in reply to: Check-out critical error #530598

    Ron Lenox
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    February 16, 2020 at 12:22 am in reply to: Check-out critical error #530596

    Ron Lenox
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    February 16, 2020 at 12:01 am in reply to: Check-out critical error #530594

    Ron Lenox
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    February 15, 2020 at 11:30 pm in reply to: Check-out critical error #530592

    Ron Lenox
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    November 21, 2019 at 1:28 pm in reply to: Error report from WordPress #518120

    Ron Lenox
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    November 20, 2019 at 9:26 pm in reply to: Error report from WordPress #518014

    Ron Lenox
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    November 20, 2019 at 9:21 pm in reply to: Error report from WordPress #518009

    Ron Lenox
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    November 19, 2019 at 5:32 pm in reply to: Error report from WordPress #517811

    Ron Lenox
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    November 19, 2019 at 5:07 pm in reply to: Error report from WordPress #517801

    Ron Lenox
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    November 19, 2019 at 12:23 pm in reply to: Error report from WordPress #517766

    Ron Lenox
    Buyer
    Post count: 230

    Chat with Cloudways
    ___________________
    Ammar Ali 05:59:26 am

    Thank you for your patience ron
    This is a code level issue at :

    WP_Fatal_Error_Handler->handle()\n#3 {main}\n thrown in /home/107072-81277.cloudwaysapps.com/tagzqvwpjj/public_html/wp-includes/class-wp-fatal-error-handler.php on line 190′
    Please consult your developer in order to fix this.

    Ron Lenox 06:01:15 am

    Not good news!
    Restore backup?

    Ammar Ali 06:01:50 am

    Yes you may simply restore the application Ron
    We have created this KB entry to explain how to restore your application and other important information related to it: https://support.cloudways.com/how-to-do-a-point-in-time-restore-of-your-application/

    Ron Lenox 06:02:30 am

    Can you tell me the date/time of the last backup?

    Ammar Ali 06:03:31 am

    The Last Backup was at Date: 19 November, 2019 – 6:00:40

    Ron Lenox 06:04:06 am

    That is after the problem happened. Would that help?

    Ammar Ali 06:04:28 am

    Yes you may restore the application without any problem Rom
    Ron*

    Ron Lenox 06:05:14 am

    I can restore, but wouldn’t the same problem be there?

    Ammar Ali 06:06:26 am

    Let me check all the available backups
    These are the available back-ups:
    10 Nov 2019 06:00:32
    11 Nov 2019 06:00:39
    12 Nov 2019 06:00:34
    13 Nov 2019 06:01:02
    14 Nov 2019 06:00:53
    15 Nov 2019 06:00:58
    16 Nov 2019 06:01:18
    17 Nov 2019 06:00:39
    18 Nov 2019 06:00:36
    19 Nov 2019 06:00:40

    Ron Lenox 06:12:48 am

    OK – So I would lose everything from yesterday.

    Ammar Ali 06:13:45 am

    There will be a backup of existing site when you do Restore application. The back-up of existing site will be saved with name old-site.You can extract the desired table after restoring the application.Then it will give you option for for roleback the application. Once you roleback the application it will be again in the current state. At this point you can add the extracted table to your database.

    November 19, 2019 at 12:15 pm in reply to: Error report from WordPress #517765

    Ron Lenox
    Buyer
    Post count: 230

    Cloudways is suggesting to restore the backup from yesterday.
    ___________________________
    There will be a backup of existing site when you do Restore application. The back-up of existing site will be saved with name old-site.You can extract the desired table after restoring the application.Then it will give you option for for roleback the application. Once you roleback the application it will be again in the current state. At this point you can add the extracted table to your database.

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Viewing 15 posts - 1 through 15 (of 218 total)