No GD Emails Sent/Received
This topic contains 19 replies, has 9 voices, and was last updated by dorian 9 years, 6 months ago.
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Open Support TicketTagged: admin notifications, email notifications, emails, user emails
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AuthorPosts
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July 27, 2014 at 2:33 am #10071
Started testing various interactions aspects like enquiry, creating a listing, and claiming a listing, when I realized that I wasn’t receiving any emails from the system for any of these.
I initially tested with my main email (different domain and actually a Google Apps email) and now just setup an actual email on the server.
I can send to and from the server email.
Wordpress system emails come through just fine (e.g., notification of a blog comment to be moderated, new user, reset password, etc.).It would appear then that the only issue with emails are the GD specific emails.
aside: two other things to mention while I’m on the topic
1) would be beneficial for the “Claim a listing” form to have a field for an email address.
2) email validation on the enquiry form doesn’t see an email with a “+” sign in it as valid; [email protected] should be seen as a valid email address.July 27, 2014 at 2:38 am #10075Paolo is helping somebody else with a similar issue, so I’ll alert him.
July 28, 2014 at 8:01 am #10115I am not receiving emails either.
July 28, 2014 at 2:31 pm #10138another one
July 29, 2014 at 10:58 am #10198Hi Brian/guys,
This might be a server setting, sometimes for security servers will not send any emails that are pretending to eb sent from another domain, if you are reciving normal WP emails then i suggest you copy the email address you are reciving them from and use that in your GD email send from address GD.General>General Settings>Email address
Let me know if that solves.
Thanks,
Stiofan
July 29, 2014 at 2:41 pm #10233Stiofan,
In my case, those emails show up as from “[email protected]”
This is obviously less than ideal, but I tested it anyway by adding a new listing and still didn’t receive any emails for either the lister or the admin.
FYI, I’m running on a LAMP VPS.
Cheers,
BrianJuly 29, 2014 at 9:03 pm #10263Brian, there are quite a few helpful hints at WP about this, for example
http://wordpress.org/support/topic/how-to-change-wordpressmysitecom-email-address-when-user-registerI don’t know whether this will help or not, but I add this to my child theme’s functions.php:
function new_mail_from($old) { return '[email protected]'; } add_filter('wp_mail_from', 'new_mail_from'); function new_mail_from_name($old) { return 'My-Site-Name'; } add_filter('wp_mail_from_name', 'new_mail_from_name');
And change [email protected] and My-Site-Name of course 🙂
July 29, 2014 at 9:32 pm #10275Thanks. May have to continue to play with this with some different emails, but first attempt with it and no emails.
Maybe some others will have better luck.
Cheers,
BrianJuly 30, 2014 at 7:36 pm #10430Just thought I’d check in to see if anyone else is having issues with emails not being sent?
@rockhopper & @leandrorosa have you tried any of the recommendations above?
Cheers,
BrianJuly 30, 2014 at 7:45 pm #10432I think the only way to find out what the problem is Brian, is if you share a link and wp admin credentials so that we can have a look.
Thx
August 1, 2014 at 3:55 pm #10662Just wanted to circle back and update this.
For my case, I think I came up with a work around.
Since emailing directly from the site/server, in these days of heavy, “shoot first ask questions later” spam filtering, etc., is going to be, I’m planning on routing emails through another provider anyway…perhaps a combination of Gmail and/or AmazonSES, MailChimp, etc.
So, in adding the Mail Bank plugin, it has allowed me to setup SMTP routing through a Gmail account (note: I couldn’t get SSL to work, but did get TLS to work) and I have been sending and getting system emails now.
Hope this helps anyone else having any issues.
Cheers,
BrianAugust 1, 2014 at 4:05 pm #10664Thanks for reporting this solution Brian!
I was about to suggest using a plugin to setup smtp… glad you found out and that it was the right solution…
Cheers,
August 2, 2014 at 10:01 am #10759I just tested the “send to friend” feature from the listing’s detail page. The email did not send. (I tested it twice, both as a logged-in user and not logged-in.)
To help troubleshoot emails not being sent, I use a great little plugin called Email Log. It logs all emails sent from WordPress, and so even if things are being caught by spam filters, you should still be able to see that they were at least sent by WordPress.
The “send to friend” email does not appear in the email log.
August 2, 2014 at 3:18 pm #10786This works from my demo, do you get the admin BCC if you enable it?
Stiofan
August 5, 2014 at 9:12 am #10993I’ve just tested it again, with admin set to receive BCCs for everything. Still no email received, and still nothing in email log.
I’m hoping to get my site live today. Is there anything I can do to help troubleshoot this?
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