No GD Emails Sent/Received

This topic contains 19 replies, has 9 voices, and was last updated by  dorian 9 years, 6 months ago.

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  • #10071

    identity
    Lifetime Member
    Post count: 445

    Started testing various interactions aspects like enquiry, creating a listing, and claiming a listing, when I realized that I wasn’t receiving any emails from the system for any of these.

    I initially tested with my main email (different domain and actually a Google Apps email) and now just setup an actual email on the server.

    I can send to and from the server email.
    Wordpress system emails come through just fine (e.g., notification of a blog comment to be moderated, new user, reset password, etc.).

    It would appear then that the only issue with emails are the GD specific emails.

    aside: two other things to mention while I’m on the topic
    1) would be beneficial for the “Claim a listing” form to have a field for an email address.
    2) email validation on the enquiry form doesn’t see an email with a “+” sign in it as valid; [email protected] should be seen as a valid email address.

    #10075

    Guust
    Moderator
    Post count: 29970

    Paolo is helping somebody else with a similar issue, so I’ll alert him.

    #10115

    rockhopper
    Free User
    Post count: 53

    I am not receiving emails either.

    #10138

    leandrorosa
    Free User
    Post count: 168

    another one

    #10198

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Brian/guys,

    This might be a server setting, sometimes for security servers will not send any emails that are pretending to eb sent from another domain, if you are reciving normal WP emails then i suggest you copy the email address you are reciving them from and use that in your GD email send from address GD.General>General Settings>Email address

    Let me know if that solves.

    Thanks,

    Stiofan

    #10233

    identity
    Lifetime Member
    Post count: 445

    Stiofan,

    In my case, those emails show up as from “[email protected]

    This is obviously less than ideal, but I tested it anyway by adding a new listing and still didn’t receive any emails for either the lister or the admin.

    FYI, I’m running on a LAMP VPS.

    Cheers,
    Brian

    #10263

    Guust
    Moderator
    Post count: 29970

    Brian, there are quite a few helpful hints at WP about this, for example
    http://wordpress.org/support/topic/how-to-change-wordpressmysitecom-email-address-when-user-register

    I don’t know whether this will help or not, but I add this to my child theme’s functions.php:

    
    
    function new_mail_from($old) {
    	return '[email protected]';
    }
    add_filter('wp_mail_from', 'new_mail_from');
    
    function new_mail_from_name($old) {
    	return 'My-Site-Name';
    }
    add_filter('wp_mail_from_name', 'new_mail_from_name');

    And change [email protected] and My-Site-Name of course 🙂

    #10275

    identity
    Lifetime Member
    Post count: 445

    Thanks. May have to continue to play with this with some different emails, but first attempt with it and no emails.

    Maybe some others will have better luck.

    Cheers,
    Brian

    #10430

    identity
    Lifetime Member
    Post count: 445

    Just thought I’d check in to see if anyone else is having issues with emails not being sent?

    @rockhopper & @leandrorosa have you tried any of the recommendations above?

    Cheers,
    Brian

    #10432

    Paolo
    Site Admin
    Post count: 31206

    I think the only way to find out what the problem is Brian, is if you share a link and wp admin credentials so that we can have a look.

    Thx

    #10662

    identity
    Lifetime Member
    Post count: 445

    Just wanted to circle back and update this.

    For my case, I think I came up with a work around.

    Since emailing directly from the site/server, in these days of heavy, “shoot first ask questions later” spam filtering, etc., is going to be, I’m planning on routing emails through another provider anyway…perhaps a combination of Gmail and/or AmazonSES, MailChimp, etc.

    So, in adding the Mail Bank plugin, it has allowed me to setup SMTP routing through a Gmail account (note: I couldn’t get SSL to work, but did get TLS to work) and I have been sending and getting system emails now.

    Hope this helps anyone else having any issues.

    Cheers,
    Brian

    #10664

    Paolo
    Site Admin
    Post count: 31206

    Thanks for reporting this solution Brian!

    I was about to suggest using a plugin to setup smtp… glad you found out and that it was the right solution…

    Cheers,

    #10759

    oldmankit
    Buyer
    Post count: 116

    I just tested the “send to friend” feature from the listing’s detail page. The email did not send. (I tested it twice, both as a logged-in user and not logged-in.)

    To help troubleshoot emails not being sent, I use a great little plugin called Email Log. It logs all emails sent from WordPress, and so even if things are being caught by spam filters, you should still be able to see that they were at least sent by WordPress.

    The “send to friend” email does not appear in the email log.

    #10786

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    This works from my demo, do you get the admin BCC if you enable it?

    Stiofan

    #10993

    oldmankit
    Buyer
    Post count: 116

    I’ve just tested it again, with admin set to receive BCCs for everything. Still no email received, and still nothing in email log.

    I’m hoping to get my site live today. Is there anything I can do to help troubleshoot this?

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