Membership Cancellation

This topic contains 6 replies, has 4 voices, and was last updated by  Jeff 9 years, 1 month ago.

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  • January 23, 2016 at 8:16 pm #106217

    Dominic Lachmuth
    Expired Member
    Post count: 44

    Hi guys

    I just received the notification about the membership cancellation.
    What does this mean exactly? I paid for a year, do I get my money back and need to sign up again or did you only cancelled the recuring payments and my membership will exist for the whole year?

    Is there a documentation about what changed in detail?

    thanks in advance

    dominic

    January 23, 2016 at 8:16 pm #106218

    Jeff
    Buyer
    Post count: 188

    I got one earlier today too. WOndered what it was about.

    January 23, 2016 at 9:14 pm #106249

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    we only cancelled the recuring payments and the memberships will continue till they expire.

    Once expired you’ll need to re-subscribe using the new system.

    Basically we moved from a Membership plugin and a lot of custom code to Easy Digital Download.

    We will shut down themetailors.com soon and we’ll allow vendors (like Jeff) to sell their 3rd party addons directly on this website.

    The only things that change for you is the licencing system for auto updates and the style of the download page. (however the old one will keep on working for the next few weeks)

    You will see a new link Licence Keys in your profile page. https://wpgeodirectory.com/support/members/domzh/

    Thanks

    p.s. we sent a newsletter about this, did you not receive it?

    January 23, 2016 at 9:57 pm #106261

    Jeff
    Buyer
    Post count: 188

    Hi Paolo:

    No, I haven’t seen any communication from you guys except forum posts and individual emails. No newsletter.

    January 26, 2016 at 10:15 pm #112036

    realist
    Buyer
    Post count: 18

    so, when our renewal is up, the price will be the same for all the downloads? who was supposed to see the newsletter? the only thing I received was my auto renewal cancelation.

    January 26, 2016 at 10:28 pm #112046

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    yes the price will be the same. The newsletter was sent to all members with an active subscription.

    Thanks

    January 26, 2016 at 10:29 pm #112050

    Jeff
    Buyer
    Post count: 188

    You guys might want to check the newsletter send. Sounds like it either didn’t go or wasn’t complete.

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