Major IE8 and IE9 issues with Avada

This topic contains 27 replies, has 3 voices, and was last updated by  adriangraham 10 years, 4 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • October 29, 2014 at 9:58 am #19923

    adriangraham
    Expired Member
    Post count: 426

    Started a new topic here as it got lost in another one I posted about about Avada issues.

    I have Avada (latest version I bought yesterday) installed and the compatible packs from here. Site will not load AT ALL in IE8… instead it reloads on loop until it gives an exception message and displays nothing.

    In IE 9 all formatting is lost. Header is green, menu wrong and other issues.

    Chrome: Perfect
    IE 10: Perfect
    Firefox: Perfect
    Safari: Perfect

    Last month alone 887 people visited my website with IE8 and 1,454 people with IE9 so this is a real issue for me going forward

    Site can be viewed at http://www.ChildcareFinder.ie

    Thank you for looking

    Adrian

    October 29, 2014 at 10:48 am #19931

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I Will flag this for john the child theme creator.

    October 29, 2014 at 10:50 am #19932

    adriangraham
    Expired Member
    Post count: 426

    Excellent, thanks a million.

    October 29, 2014 at 11:00 am #19936

    John Allsopp
    Expired Member
    Post count: 399

    Does your site work in IE8 & IE9 with our plugin disabled?

    October 29, 2014 at 11:02 am #19938

    adriangraham
    Expired Member
    Post count: 426

    I have alot of plugins from GeoDir John… which plugins are you talking about exactly?

    October 29, 2014 at 11:17 am #19941

    John Allsopp
    Expired Member
    Post count: 399

    Sorry, i meant the compatibility plugin. I have seen lots of threads about Avada problems with IE8 & IE9, so i was just trying to narrow down the problem and see if you get the same issues without the compatibility plugin.

    October 29, 2014 at 11:31 am #19944

    adriangraham
    Expired Member
    Post count: 426

    I disabled it… tested on both… same problems… will not load but repeating re-load attempts on IE8 and colours etc all wrong on IE 9

    Activated again

    Thanks

    October 29, 2014 at 11:39 am #19948

    John Allsopp
    Expired Member
    Post count: 399

    Ok that’s one out of the way then.
    I know it’s a live site so this is always difficult, but the best way to get to the route of the problem is to deactivate all the plugins and add them back one at a time until you find the culprit.
    I would start by deactivating all the plugins and switching to the parent theme, then add main GeoDirectory plugin followed by additional plugins, and finally switch back to the child theme.

    October 29, 2014 at 11:40 am #19949

    adriangraham
    Expired Member
    Post count: 426

    John,

    I will try this later… the site is actually not “live” yet but is under development…. so I should get trying this and revert

    A

    October 29, 2014 at 11:50 am #19953

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    please provide wp-admin details and i will try something.

    Stiofan

    October 29, 2014 at 12:05 pm #19954

    adriangraham
    Expired Member
    Post count: 426
    This reply has been marked as private.
    October 29, 2014 at 12:21 pm #19956

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    ok what i was gona try was already there..

    How are u testing this? I have IE Tester installed and i am also trying IE 11 emulator mode to try IE 8/9 and they are showing totally different results.

    Are u actually trying on a geniune install of IE?

    Stiofan

    October 29, 2014 at 12:35 pm #19960

    adriangraham
    Expired Member
    Post count: 426

    Yes, I have 2 windows boxes…. one with IE8 installed and one with IE9 installed… and a laptop with IE10 which is working fine

    October 29, 2014 at 12:45 pm #19961

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    ok can u try this, can u via ftp create a new folder called plugins.bak and copy all plugins from the plugins folder there, then try refreshing the front end (not back end) this will disable the plugins but not lose any settings.

    If it is still the same then it’s an avada problem if not we can look further.

    Stiofan

    October 29, 2014 at 12:51 pm #19962

    adriangraham
    Expired Member
    Post count: 426

    OK, so am I creating the folder called plugins.bak UNDER the wp-content folder (at the same level as current “plugins” folder?)

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 28 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount