Unable to delete many addons

This topic contains 11 replies, has 3 voices, and was last updated by  Ben Marley 7 years, 10 months ago.

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  • April 19, 2017 at 5:38 pm #374300

    Ben Marley
    Expired Member
    Post count: 15

    Hi there,

    I’m posting this here because I don’t know which addon section to post it in. The issue I appear to be having is this: I can’t delete multiple addons (Buddypress, Events, Location Manager, Reviews, Payment Manager). It just sits there saying “deleting…” forever. To give background, I wanted to reset Geodirectory to defaults, and thats why I wanted to delete everything (even though last time I did that, too many setting seemed to be imported from my last install).

    At this point, I have already deleted the core plugin without issues, and have deactivated Buddypress and other plugins that are related to the addons. Still, though, they just sit there saying “deleting…” for infinity.

    Thanks in advance,

    April 19, 2017 at 5:39 pm #374301

    Ben Marley
    Expired Member
    Post count: 15

    I guess a follow up question I have is also: is there a way to just reset settings to defaults without having to totally delete everything?

    Thanks again,

    April 19, 2017 at 5:39 pm #374302

    Kor
    Moderator
    Post count: 16516

    Hi Ben,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    April 19, 2017 at 5:41 pm #374303

    Kor
    Moderator
    Post count: 16516

    Hi Ben,

    You can use uninstall settings to remove all data from database http://prntscr.com/eydoq9 . Then reinstall it. Let me check on your Website first.

    Thanks!

    April 19, 2017 at 5:43 pm #374304

    Ben Marley
    Expired Member
    Post count: 15
    This reply has been marked as private.
    April 19, 2017 at 5:50 pm #374305

    Kor
    Moderator
    Post count: 16516

    Hi Ben,

    I’ll need the admin login to check why the uninstallation is not working.

    Thanks!

    April 19, 2017 at 5:50 pm #374306

    Ben Marley
    Expired Member
    Post count: 15
    This reply has been marked as private.
    April 19, 2017 at 6:19 pm #374313

    Ben Marley
    Expired Member
    Post count: 15

    Honestly, at this point, is there anything I should know about just deleting them from my file manager, or can you guys provide me queries to delete the right tables? It just says internal server error.

    April 19, 2017 at 7:05 pm #374318

    Kor
    Moderator
    Post count: 16516

    Hi Ben,

    I’ll ask a developer to check on this, at the meantime, please provide an access to your FTP and database in private reply.

    Thanks!

    April 20, 2017 at 5:12 am #374363

    Ben Marley
    Expired Member
    Post count: 15
    This reply has been marked as private.
    April 20, 2017 at 8:13 am #374375

    Kiran
    Moderator
    Post count: 7069

    Hi Ben,

    I deleted all GD plugins now.
    It is recommended that you first delete sub GD plugins and then delete the main parent GeoDirectory plugin.
    For BuddyPress Integration it is dependable on BuddyPress plugin, so it can’t get deleted without BuddyPress active. But now we have fixed it also.

    Thanks,
    Kiran

    April 21, 2017 at 10:55 am #374563

    Ben Marley
    Expired Member
    Post count: 15

    Thanks, after testing I can say all is well. I’ll follow your advice in the future.

    Thanks,

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