Author Page Listings Link

the developers will look into it asap and will apply the patch to your website once everything is fixed.

Given your last harsh comment for not replying within minutes, let me advise that is already 7pm in UK and much later in India, so all devs are off for the night and they wont take care of this immediately, but they’ll most likely reply tomorrow.

Thanks

I have fixed the avatar, i don’t see a reason the listings are not showing, if you provide FTP info i’ll debug it in the morning.

Thanks,

Stiofan

FYI about the above post:
I think maybe don’t understand our system, we are not giving anyone the cold shoulder 🙂

We have a system in place and many staff from around the world, depending on the issue it might be flagged for someone with experience or more knowledge, if that person can’t figure things out it can be passed up the chain again until eventually it gets to a developer, that dev might be in the middle of a task and after that task, they will clear any forum task, some times it might be unfortunate timing which is why we give our support reply times in our T&C’s but most of the time things are dealt with quickly.

Thanks,

Stiofan

Hi Ramon,

You seem like a reasonable person, so i’ll try and explain everything fully here and hopefully clear everything up.

First to the issue on hand, the gravatar image not working on the author page on Supreme theme has been fixed, i could not replicate it on my test sites, the problem seems to be the author object global is sometimes not defined, this could be due to a plugin or some other reason, to fix it we now go and grab the author object ourselves and don’t rely on it being set by WP.

The Users listing links not being set in the supreme theme was related to the the author object again. I have fixed both issues on your site, i appreciate you reporting them as these issues did not show during our release testing.

Now to the disappointing part related to your post here: https://wpgeodirectory.com/support/topic/author-images/
(i also see you downgraded your previous review score, which i hope you will see is unjust after my explanation)

I think this is a simple case of misreading the situation, let me explain.
You posted at 7.45am which is actually 8.54am in the UK as the forum does not recongnise british summer time.
KC replied 28 minutes later asking for login details so he could check.
When you posted the login details it was already 5.33pm for KC.
KC works on flexytime and i guess he took a break at this point.
Staff will come online and start checking topics that have no replies, because your one had replies by a moderator it would not have been looked at first, it would have been at the very back of the queue.
KC replied when he returned to work, and Paolo replied 38 minutes after starting work.
I spend most of my day doing development work, and i mostly only check support topics that have been flagged for me, which this one never was.

Hopeufully you can see no one was giving you the cold shoulder or ignoring you and this is just a misunderstanding. This is exactly why our support policy states

We guarantee an answer within 24 hours to all Support Topic Monday to Friday and within 48 hours during weekends. This doesn’t mean all solutions will be provided within 24 or 48 hrs. For more advanced or technical queries it may as well take longer.

I would also add that i think you took Paolo’s comment the wrong way

Ramon, sometimes we sleep too…

Thanks

Now i’m sure anyone can see that could be taken one of two ways, on the internet its hard to tell, but if it was meant as a dig at you then i’m sure he would not have added the “thanks” part. Maybe if you had not read our support policy and were feeling frustrated then i can see you would probably take it the wrong way, if it had a smiley face 🙂 at the end i’m sure you would have understood its tone.

To say after 7 hours “This is probably the first time I’ve been let down badly by support.” is very unreasonable considering everything, i hope you would agree.

Regards,

Stiofan

I had uploaded the dev version of the theme to test, it was checking for an unreleased function in core, i have uploaded the latest GD core too. Please check now.

Stiofan