Import facebook error

This topic contains 26 replies, has 3 voices, and was last updated by  memorex13 7 years, 5 months ago.

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  • September 29, 2017 at 11:26 pm #398156

    memorex13
    Expired Member
    Post count: 540

    I get this error when I try to import

    file: https://scontent.xx.fbcdn.net/v/t31.0-0/p480x480/20229757_1910910565790348_2578420602550397062_o.jpg?oh=a5cecca8a0a5f63216324e644f974e04&oe=5A4A37FCArray ( [errors] => Array ( [import_file_error] => Array ( [0] => cURL error 28: Resolving timed out after 5540 milliseconds ) ) [error_data] => Array ( ) )

    September 29, 2017 at 11:28 pm #398157

    memorex13
    Expired Member
    Post count: 540
    This reply has been marked as private.
    September 30, 2017 at 1:53 am #398186

    Guust
    Moderator
    Post count: 29970

    You mean after you import from facebook, and after you submit the listing.
    I’ll get a developer to have a closer look.

    Thanks

    September 30, 2017 at 10:26 am #398221

    memorex13
    Expired Member
    Post count: 540

    This error I received before but I did not give importance, As the server was delayed, especially when importing a place from the phone
    When I get here, right now I can not even log in as it takes more than 30 seconds. Every time I try to open an admin tab it takes a lot.
    This has started for about 3 days when I have approximately 500 places. I have not modified anything, I have not added any additional plugin, will the database not work with so many places on the server that I have? What does it cost to process?
    To import a place from facebook takes a lot more than a minute and sometimes gives the error that I left above.
    The place is imported but without the corresponding photos, there are no photos. That implies that you go back with the browser and try again because it gives you another error but creates another identical place without photos. this can happen 3, 4 times.
    I do not allow myself to have these errors since it is difficult for users to trust that the web is good and works correctly.
    I need some help with all this.
    Thank you

    September 30, 2017 at 11:30 am #398227

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please make sure CURL is enabled on your server.

    The backend seems to be loading ok for me, i can’t help if i can’t see the problem.

    Stiofan

    September 30, 2017 at 11:52 am #398231

    memorex13
    Expired Member
    Post count: 540

    I do not understand, what is CURL?

    September 30, 2017 at 12:24 pm #398243

    Guust
    Moderator
    Post count: 29970

    Ask your host to make sure curl is installed on the server.
    https://curl.haxx.se/docs/manpage.html

    Thanks

    September 30, 2017 at 12:25 pm #398244

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    It is a service installed on most servers: http://php.net/manual/en/intro.curl.php

    Just tell your host/server admin that you are having problems CURL’ing to facebook.

    Stiofan

    September 30, 2017 at 1:45 pm #398260

    memorex13
    Expired Member
    Post count: 540

    cURL is installed on the server where I am hosting the web.
    I recently received this error when trying to import a place. It gives me the error message. In the background if you import the place minus the photos

    Import the place of fcebook, put preview and then:

    This is a preview of your post, it has not been published yet.
    If there is something wrong then “Go back and edit” or if you want to continue click “Publish”.

    When I post to publish more than a minute and the next error occurs on a white screen

    file: https://scontent.xx.fbcdn.net/v/t31.0-0/p480x480/20229757_1910910565790348_2578420602550397062_o.jpg?oh=a5cecca8a0a5f63216324e644f974e04&oe=5A4A37FCArray ([errors] => Array ([import_file_error] => Array ([0 ] => cURL error 28: Resolve the timeout spent after 5540 milliseconds)) [error_data] => Array ())

    The place is imported correctly in the background but without photos, only description and other things.

    The user does not know that the place has been created because there is no confirmation and return in the browser and click again to publish. The same happens after a minute the error message comes out but in the background the place is imported without the photos.
    Well there are two places without photos that the user does not know that they have been imported.
    Thank you.

    September 30, 2017 at 2:04 pm #398263

    memorex13
    Expired Member
    Post count: 540

    I talked to the hosting admin and he told me the following

    that error indicates that a timeout occurred while attempting to download the contents of that link, not that Curl is not enabled. If you access that link, it says “Bad URL” so I understand that the route is not correct, hence a timeout occurs.

    So if the facebook route is not correct and such an error occurs it would not be better to put that route is not correct?

    As the message on a white page scares the user,
    Thanks

    September 30, 2017 at 2:22 pm #398266

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    FYI i added a test listing which was auto posted to your FB page, you might want to delete that post from FB.

    Something seems to be taking its time when the edit post hook is fired.
    What hosting are u on, can u link me to the page?

    Can u provide FTP and i will try and narrow down the problem?

    Stiofan

    September 30, 2017 at 2:57 pm #398272

    memorex13
    Expired Member
    Post count: 540
    This reply has been marked as private.
    September 30, 2017 at 3:41 pm #398279

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, it seems to be caused by WP Rocket plugin, if i disable that it works as expected. Please contact them for support and let us know what they say.

    Thanks,

    Stiofan

    September 30, 2017 at 4:29 pm #398287

    memorex13
    Expired Member
    Post count: 540
    This reply has been marked as private.
    September 30, 2017 at 4:49 pm #398294

    memorex13
    Expired Member
    Post count: 540
    This reply has been marked as private.
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