Email Behaviour

This topic contains 6 replies, has 3 voices, and was last updated by  Guust 6 years, 11 months ago.

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  • April 14, 2018 at 5:48 pm #426626

    Bob Ellis
    Expired Member
    Post count: 15

    Send to friend is working fine.

    Make an enquiry returns with a success message but the emails do not arrive. The are shown as successful when tracking in cpanel.

    If I set the owner mail to an account hosted on the same server as geodirectory then it works ok.

    My question is what is the difference between the way the emails are sent- I suspect a DNS or server setup issue but why does one email type work and not the other?

    April 14, 2018 at 6:54 pm #426627

    Dirk
    Full Member
    Post count: 390

    It depends on the destination mail server. Some configurations are more strict than others. Some providers are very strict and they decline to even accept to talk if not all of their restrictions are met.
    You should ask your admin to check the emaillog to see why the email is not delivered. In my cases it was always a misconfiguration of my server. Strict mail servers will check if your rDNS (reverse DNS) fits to the rest like the halo message. Also passed SPF and DKIM should help. This is part of the mail server settings. My advise: talk to your admin.

    Best,
    Dirk

    April 14, 2018 at 11:19 pm #426649

    Guust
    Moderator
    Post count: 29970

    Try changing the default subject “Website Enquiry” to something more specific at GD > Notifications > Other emails > Email enquiry

    Some hosts’ spam settings are so high they trash emails with that subject.

    Thanks

    April 15, 2018 at 3:25 am #426664

    Bob Ellis
    Expired Member
    Post count: 15

    Thanks Guust, this worked for a gmail address from our godaddy host – checking with clients on other providers now.

    April 15, 2018 at 9:02 am #426677

    Guust
    Moderator
    Post count: 29970

    Yes, GoDaddy is known to kill the emails with that subject line before they are sent.

    https://wpgeodirectory.com/support/topic/send-enquiry-form-4/

    Let us know if we can set this to resolved.

    Thanks

    April 18, 2018 at 8:27 am #427055

    Bob Ellis
    Expired Member
    Post count: 15

    It appears to be successful when the word Enquiry is removed from the subject so still issues with Your Enquiry, New Enquiry etc. We changed to New Message From …. and it now works fine so can be closed.

    Is it a common issue though, or just us? If common maybe update the delivered subject text 🙂

    Thanks,

    Bob

    April 18, 2018 at 11:32 am #427084

    Guust
    Moderator
    Post count: 29970

    It is a GoDaddy issue, everyone that hosted by GoDaddy has the problem because of their settings.

    Thanks

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