listing-preview does not display iframes correctly

This topic contains 6 replies, has 3 voices, and was last updated by  Alex Rollin 6 years, 11 months ago.

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  • April 16, 2018 at 10:39 pm #426860

    Mark Cuddy
    Free User
    Post count: 52

    Hi,

    I have iframe elements and shortcodes in my listings, when Review Your Listing is pressed the resulting page does not display them correctly. They’re fine once ‘Update Now’ is pressed but my subscribers will think they have issues and may pull out of the transaction. Is there a way to rectify this or if not is there a way to skip review my listing and update directly from the add listing page?

    Thanks in advance

    April 17, 2018 at 2:01 am #426874

    Kor
    Moderator
    Post count: 16516

    Hi Mark,

    Thanks for your post. Could you show us some examples? Perhaps some links or screenshots?

    Thanks!

    April 17, 2018 at 8:24 am #426909

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    there is not a way to update directly from the listing page.

    You could hide elements on the preview with CSS.

    April 17, 2018 at 8:29 am #426911

    Mark Cuddy
    Free User
    Post count: 52

    Hi, screenshots attached.

    I can’t hide elements because it will have the same results, people will think their listing isn’t working and they’ll leave.

    Thanks in advance for taking a look

    April 17, 2018 at 8:33 am #426915

    Alex Rollin
    Moderator
    Post count: 27815

    OK, we will need to take a look at a page with those elements.

    Please send over a link to a listing and the WP Admin credentials for the listing owner so we can look into the issue.

    Thanks

    April 17, 2018 at 8:39 am #426917

    Mark Cuddy
    Free User
    Post count: 52
    This reply has been marked as private.
    April 17, 2018 at 9:25 am #426934

    Alex Rollin
    Moderator
    Post count: 27815

    Ah! Your custom header video. Very nice.

    This looks like an issue of how your matterport iframe is ‘reading’ it’s own location. It is apparently trying to show a mobile view of the content, along with several other features of the iframe embed.

    You could try adjusting the CSS of the box to see if you can untrick it into a desktop view, but this appears to be related to the Matterport embed, not GD.

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