event submission not working

This topic contains 5 replies, has 2 voices, and was last updated by  stepoutbuffalo 6 years, 5 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • #453795

    stepoutbuffalo
    Buyer
    Post count: 260

    Hi,

    We have had some poeple who are unable to submit an event using our event submission form. It only happens to a few users while others have no problem. They say when they go to the Preview Submission page it is blank.Maybe an issue with specific browsers? Are you aware of anything? See screen shot.

    #453802

    Alex Rollin
    Moderator
    Post count: 27815

    Have you changed your hosting recently?

    That sounds like a PHP sessions issues.

    Please write back with WP Admin and FTP credentials in a private reply and we can check it out.

    For temporary fix you can try adding the following lines in wp-config.php file.

    
    
    
    /* PHP SESSION TEMPORARY FIX */
    if ( !defined( 'GEODIR_USE_PHP_SESSIONS' ) ) {
       define( 'GEODIR_USE_PHP_SESSIONS', false );
    }
    if ( !defined( 'WPINV_USE_PHP_SESSIONS' ) ) {
       define( 'WPINV_USE_PHP_SESSIONS', false );
    }
    /* PHP SESSION TEMPORARY FIX */
    

    Are there any other notes about how to recreate the issue?

    #454165

    stepoutbuffalo
    Buyer
    Post count: 260
    This reply has been marked as private.
    #454168

    stepoutbuffalo
    Buyer
    Post count: 260
    This reply has been marked as private.
    #454221

    Alex Rollin
    Moderator
    Post count: 27815

    We will need FTP for further diagnosis.

    #454248

    stepoutbuffalo
    Buyer
    Post count: 260
    This reply has been marked as private.
Viewing 6 posts - 1 through 6 (of 6 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount