Customizer breaks for Genesis themes

This topic contains 4 replies, has 3 voices, and was last updated by  Guust 6 years, 2 months ago.

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  • #456724

    Ricki Steigerwald
    Expired Member
    Post count: 6

    Hi, I just wanted to make you aware that the WordPress Customize pages freeze/break when I load them or when I select one of the menu items such as Site Identity. There is some sort of conflict with Geodirectory V2. I have all other plugins deactivated.

    In my testing, when I have all plugins except Geodirectory activated, the customizer works just fine. It is only when I activate Geodirectory V2 that it breaks.

    The error I am getting is the following:

    Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.

    Thanks,
    Ricki

    #456727

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #456760

    Guust
    Moderator
    Post count: 29970

    I cannot replicate that on my test site with Genesis and GD V2.
    That is either a server or .htaccess file error it seems: https://www.ktchost.com/blog/redirect-loop-and-limitinternalrecursion-error-message/

    Please check with your host first, let us know. Thanks.

    #456855

    Ricki Steigerwald
    Expired Member
    Post count: 6

    I think it is a hosting issue. I am with WPEngine, but am having the same issues with another site that uses different plugins.

    You can close this. Thanks.

    #456858

    Guust
    Moderator
    Post count: 29970

    Thanks for letting us know.

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