Ninja Forms assistance.

This topic contains 6 replies, has 3 voices, and was last updated by  riobravomedia 5 years, 5 months ago.

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  • September 30, 2019 at 4:15 pm #510928

    riobravomedia
    Expired Member
    Post count: 361

    I read this post https://wpgeodirectory.com/support/topic/can-i-link-to-their-listing-in-the-email-that-goes-out/ and was able to add the link to the business page. Thanks.

    I however can’t seem to get the “reply to” email to work. It shows my website email as the reply to email and NOT the User who sent the email (which it should be the users email)

    In the submission form the Reply To email setup looks correct to me (see screenshot) but it is NOT working. Still replying to my website email. Any suggestions?

    September 30, 2019 at 8:50 pm #510982

    Kor
    Moderator
    Post count: 16516

    Hi riobravomedia,

    Thanks for your post. Could you share your Website WP admin access here in private reply so that I could check and see if what you needed there is possible to achieve with the current setup?

    September 30, 2019 at 9:00 pm #510988

    riobravomedia
    Expired Member
    Post count: 361
    This reply has been marked as private.
    October 1, 2019 at 9:27 am #511033

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    To troubleshoot it you can install the email log plugin to see if the email values are being set correctly before they are sent by the server.

    Ultimately even Ninja Forms may not be able to force the ‘reply to’ email value. This ultimately depends on how the mail is sent from the server and whether the reply-to email address can be set as different from the ‘from’ address. If you see a difference between the log and the email you receive then you can look to your host or email service for more information.

    This isn’t a GD function and isn’t something we support, but I hope those pointers can help you with your troubleshooting.

    October 1, 2019 at 9:31 am #511034

    riobravomedia
    Expired Member
    Post count: 361

    Thanks Alex, I have encountered this with Formidable forms and it does work if set up correctly. It certainly is not user friendly this way. This option would not be available if it wouldn’t work I suspect. I will check with Ninja forms to see if they can be of assistance.

    Let me ask you if any other email plugins will work with GD? or is Ninja forms integrated with GD?

    October 1, 2019 at 12:01 pm #511057

    Alex Rollin
    Moderator
    Post count: 27815

    This is most definitely not a GD issue because this is not a GD feature. It is between the feature offering of Ninja Forms and the ability of the server/email delivery.

    The integration provided by GeoDirectory is what makes it work. No other integrations are currently available but more are planned.

    October 1, 2019 at 2:49 pm #511092

    riobravomedia
    Expired Member
    Post count: 361

    Thanks Alex. I understand. I will check with Ninja forms

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