Jeff Adams
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Thank you, it’s hard to stay on point when Alex appears to be giving up! Everything is great now. I just tested it on my phone pretty thoroughly. I put the CSS back in that I took out per Alex’s suggestion, tested again, and it’s still working great. I just need to test it on some other phones.
The ONLY thing weird now is how long it takes for Claim Listing to work after hitting send whether in desktop or mobile. It takes like at least 20 seconds it seems. Your demo was a lot faster, like WAY FASTER. I’m using a VPS and everything else on my site seems pretty fast. Is there something causing this that you can resolve?
Kor, I had to remove CSS because of the Claim Listing issues per Alex. Furthermore, compensating with CSS didn’t render the best results. So far I think Stiofan has come up with something interesting I’ll try out for a bit. Thanks guys!
Here’s a very short video demonstrating what I’m dealing with here:
Also, since you wanted to point out your hours, I guess you’re trying to make it obvious how bad this sucks for me? Maybe because when you guys are off the clock not thinking or doing anything about this I’m still worried and trying to make it work 24/7 while I’m waiting for you to respond the next day with an answer that only drags the issue on another day into another week? Please resolve your products issue. I don’t know where you are but it’s not 18:00 here yet.
and in response to:
https://wpgeodirectory.com/support-policy/
Our support hours are Monday to Friday, 09:00 to 18:00 (UK Time). We guarantee an answer within 24 hours to all Support Topic Monday to Friday and within 48 hours during weekends. This doesn’t mean all solutions will be provided within 24 or 48 hrs. For more advanced or technical queries it may as well take longer.
The main claim listing form issues have been dragging on now for 5 days, not one, not two, 5. And, this is a theme you guys have had for, what, 2 plus years?
So, in addition to the claim listing issues already expressed (which may not even be solely a supreme theme thing) I noticed this:
“Show link to author page on listings?”
What does this mean? It still shows author that claimed the listing and a link to their listings. I just did two claim listings using two different authors/accounts and it still shows author and links. Or is this setting for a different theme?“Force an upgrade to complete the claim listing procedure”
What does this mean? Nothing? Because it does not force an upgrade. I just did two claim listings with different authors and both were for listings that were “basic” already and the claim listing process let me keep the same package. Or was it because I used a coupon originally when I first created the listing? It just seems like it should have forced me to use the featured option not the same one I chose initially.NEITHER OF THESE ISSUES ARE AS SEVERE THOUGH AS THE SEND BUTTON NOT WORKING AND THE KEYBOARD COVERING THE FORM ON MOBILE DEVICES.
You say a future version wont have the keyboard issue. So, after I muscle through all this crap I’ve been dealing with over the last month is there suddenly going to be a magical new version that I’ll have to start all over with? This is eating up too much of my time. I need to be creating content and populating the site, not infinitely troubleshooting your product. Please help me get your product right, right away. I’m not asking for customization, I’m asking for your product to work as advertised.
Ok, so I’m going to an event tonight. I am videographing/photographing for content creation to promote and populate this site that is broken still after a month. I am going to be handing out cards I’ve had 2 weeks now that I’ve been wanting to hand out. All this work for the last month and people can’t even claim there listings and all you’ve accomplished to resolve this is tell me your working hours for some reason and that it’s probably a plugin that you guys suggested be used, that I actually paid for because of your suggestions, or it’s CSS you had given me, or it’s some snippet, but it’s not any of those things because I don’t have snippets, removed the CSS, and disabled all non GD plugins and the problem still exists.
Man, i’ve been trying for years to use GD and GT prior to this for so many project and it always ends up having something that prevents me from being able to go to market. I was so close but I just can’t go to market with this site like this. The login widget hides CPT’s inhibiting listings from being accessed, people can’t even claim listings, and I can’t even finish testing it because it takes days to get every little thing resolved pushing it into at least a month now.
Please, just take responsibility for your product and fix it. I’ve done everything you asked. I’ve giving you guys my cpanel access, my admin access, disabled plugins, removed css, nothing is fixing the problem. I’ve spent too much time on this to test everything else thoroughly. Tonight’s event would have been something great to walk into if the site “basically” worked but now I’m walking into it sad and upset and not excited at all about giving anyone these cards or shooting video/photo to push even harder something I’ve already been pushing as hard as I can while you guys leave me hanging 🙁
I don’t have snippets, I don’t even know what those are. Please fix your product. You have access. I’m completely conformed to your product.
I am ONLY using GD plugins and plugins the GD suggested, that is specifically Beaver Builder and Affiliate WP. You guys, come on, I’m conforming completely to your world here and have been forced to for at least a month now.
You have access to my admin. You could have seen that this isn’t on my end, in my plugins. I have only added CSS you guys supplied.
So now I have made sure that all the “not GD plugins” are deactivated. I removed the CSS. Now everything is back to horrible and the send button still doesn’t work. I even had a friend try it just now on his Apple phone, same problem.
This reply has been marked as private.I just realized I can’t “X” out of the form either. So, I can’t send because the send button does nothing. And, I can’t get to the X button. The top of the form is covered by the top navigation bar whether I’m signed in as admin or just a subscriber.
Thanks, that’s a good start. The form scrolls now. However the “Send” button still doesn’t work.
There is also a huge gap below the send button (see image) but that’s insignificant I suppose…
This reply has been marked as private.Stiofan, please, this has been an issue for several days now. for two days I tried to get you FTP access. Then I gave you my cPanel username and a temporary password. Then I hear nothing so I ask and you don’t even appear to understand the problem.
I am not trying to select field. The keyboard is in the way of seeing what is in the field. THE KEYBOARD COVERS THE FIELD MAKING IT SO YOU CAN’T SEE WHAT YOU’RE TYPING MUCH LESS IF YOU’RE EVEN TYPING! This is crazy. You guys have had this product for YEARS so of course I expect this to work better than this.
This is more frustrating than I believe you’re even remotely aware of 🙁
I’m curious, did you guys get in and have a chance at this yet? Please keep me updated so I can test it and change my passwords when it’s all resolved… That is regarding “reply #426665”
