Account payment login problem.

This topic contains 16 replies, has 8 voices, and was last updated by  Paolo 9 years, 12 months ago.

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  • November 3, 2014 at 9:09 am #20355
    November 3, 2014 at 11:37 am #20367

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi robert,

    I have send a code to your paypal email address please confirm it and i will activate your account. We must confirm the buyer has access tot he paypal email address for security reasons.

    Thanks,

    Stiofan

    November 3, 2014 at 11:39 am #20368

    robert
    Free User
    Post count: 1

    Hi, 1888 is it.

    November 3, 2014 at 11:40 am #20370

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks, i have activated your account now. 🙂

    Stiofan

    November 3, 2014 at 11:45 am #20371

    roberthoog
    Free User
    Post count: 3

    Hi,

    Thank you it worked. I’m not sure if you have seen it but someone asked this question also on your Facebook page.

    Maybe it is a problem that I created a account with a different e-mail address then my PayPal account is on.

    But well again thanks for your help.

    Regards,
    Robert

    November 3, 2014 at 11:57 am #20373

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    We do send the email to the paypal email address, every now and then there is a problem where a user does not receive it, it’s not very often and we guess it’s down to some spam issue.

    Thanks,

    Stiofan

    November 3, 2014 at 12:03 pm #20375

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    FYI the guy on facebook was resolved also.

    Stiofan

    November 20, 2014 at 11:45 pm #22108

    Anastasia Dedis
    Free User
    Post count: 1

    Hi there!

    I have the same problem. I created an account and bought an annual subscription yesterday.
    It’s been more than 24hours and after multiple attempts to verify the PayPal email address, the email won’t even be sent there.

    The account I bought the subscription for is under the username “bynatasha”.

    I had to create a new account in order to be able to post here.
    I have also sent an email through your “Contact Us” page, but haven’t received a reply.

    Please activate my account. I need to deliver a project in about 24 hours and I am stuck!

    Thanks,
    Kat

    November 21, 2014 at 4:45 pm #22196

    nmurray2000
    Free User
    Post count: 1

    Hi there, not to pile on.. but I also had exactly the same problem yesterday and have submitted a request to the contact support but no word back yet.

    I paid $150 USD for a yearly subscription but cannot login. The confirmed e-mail on my Paypal account is [email protected] but the e-mail I registered with is [email protected]. Please send the confirmation code to either one and I will get it. I really need access ASAP, but have not received any e-mails

    November 21, 2014 at 5:06 pm #22207

    Paolo
    Site Admin
    Post count: 31211

    Kat’s problem was solved yesterday, while for you we didn’t get any email.

    Where did you send it?

    Just FYI, the email was sent to [email protected], not [email protected], our mail server flagged it as sent/received.

    Did you check your spam folder?

    In any case, given that the email on paypal and your account are the same, I went ahead and manually activated your account.

    Thanks for joining and sorry for any inconvenience.

    January 11, 2015 at 11:16 am #26981

    ben dub
    Free User
    Post count: 4

    Hello,

    I have the same problem. I bought a pack with the id: benjamind. I didn’t received any email since yesterday. Can you help me please ?

    Cheers

    January 11, 2015 at 11:45 am #26982

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Ben,

    I have activated your account manually now, please let me know if you have any problems.

    Thanks,

    Stiofan

    January 11, 2015 at 12:23 pm #26983

    ben dub
    Free User
    Post count: 4

    Thank you Stiofan

    November 6, 2015 at 7:54 pm #59247

    james butler
    Free User
    Post count: 2

    Stiofan I need your help…I have made a payment for a new account listed as named Sandbox1. My paypal account is [email protected] but after the payment I only get a message that I need to confirm the account with the paypal e-mail. I also clicked on resend message but it does not come in.

    Is there some admin here who can help me out? I need this today.

    November 6, 2015 at 8:20 pm #59252

    Paolo
    Site Admin
    Post count: 31211
    This reply has been marked as private.
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