Account Subscription Issues

This topic contains 1 reply, has 2 voices, and was last updated by  Stiofan O’Connor 9 years, 6 months ago.

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  • March 9, 2016 at 8:20 am #136399

    vallels
    Expired Member
    Post count: 4

    Hello,

    I just noticed that my account expires on the 20 March 2016. This would be acceptable but since your account changes it looks like I paid for subscription last March. I didnt. I paid for subscription in November 2015. So can I have the remaining months reinstated onto my account please? I know that migrating accounts is never easy and it looks like your CSV Import of data did not fully transfer original subscription datas. I have attached the confirmation email I received on the 20th November for reference.

    From: GeoDirectory Support <[email protected]>
    Date: Friday, 20 November 2015 at 07:02
    To: Stewart Vallely
    Subject: GeoDirectory Email Confirmation Required

    Dear GeoDirectory Customer,

    Thank you for your purchase of GeoDirectory membership.

    Before you can download your purchases you must confirm you have access to the PayPal account email address used to make the purchase.

    Please click the link below to confirm your email address.

    If your email client has removed the link please copy and paste it into your browser url bar.

    March 9, 2016 at 10:34 am #136575

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi vallels,

    When we transferred everyone over what we did was calculate their remaining days left and then subtract 365 days and add them to the 12 month package with that purchase date, this made things 100x easier and made sure everyone had the right expire date. You purchased a 4 month package in November so your correct expiry date is this month even though it says you are on a 12 month membership, sorry for any confusion.

    Thanks,

    Stiofan

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