Additional Images

This topic contains 31 replies, has 6 voices, and was last updated by  Alex Rollin 7 years, 8 months ago.

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  • November 28, 2017 at 1:12 pm #407144

    Graham Leatherbarrow
    Buyer
    Post count: 17

    I have a problem uploading additional images to an existing listing. When I try to do this the new image appears on the right-hand side panel OK (“Drop files to upload”) but any existing images against this listing before this upload (at least one, often more) disappears. In other scenarios, the new image appears on the right-hand side panel, but when saving the page the new images has gone and one or more existing image disappears also. Any idea how to correct?

    Wordpress: 4.9
    GeoDirectory 1.6.4

    I should add that the theme used is a custom made one and that I was advised against updating this plugin as no additional features were needed. I have cache plugin which is currently disabled until I can find a solution to the problem above. I also have Wordfence installed.

    Thanks,
    Graham.

    November 28, 2017 at 4:13 pm #407187

    Kor
    Moderator
    Post count: 16516

    Hi Graham,

    Please share the URL of the site in question so we can take a better look at it and also WP temp admin access to your site. You can post the details here using the private reply option below.

    November 28, 2017 at 9:08 pm #407262

    Graham Leatherbarrow
    Buyer
    Post count: 17
    This reply has been marked as private.
    November 28, 2017 at 10:00 pm #407271

    Paolo
    Site Admin
    Post count: 31211

    Hi Graham, make sure to change the password asap because you posted it publicly. After you change it please post it again, but this time make sure to tick the “Set as private reply” option before clicking the submit button.

    Thanks

    November 29, 2017 at 10:39 am #407352

    Graham Leatherbarrow
    Buyer
    Post count: 17
    This reply has been marked as private.
    November 29, 2017 at 2:47 pm #407424

    Kor
    Moderator
    Post count: 16516

    Hi Graham,

    I’m able to replicate the said issue while trying to insert additional images into a listing. Before I forward this to a developer, could you please try deactivating all non-gd plugins and see if it helps?

    Thanks!

    November 29, 2017 at 9:42 pm #407546

    Graham Leatherbarrow
    Buyer
    Post count: 17
    This reply has been marked as private.
    November 30, 2017 at 2:15 pm #407617

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    November 30, 2017 at 2:55 pm #407624

    Graham Leatherbarrow
    Buyer
    Post count: 17
    This reply has been marked as private.
    November 30, 2017 at 3:17 pm #407631

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Graham,

    Can u check the FTP details “530 Login authentication failed”

    Thanks,

    Stiofan

    November 30, 2017 at 9:02 pm #407660

    Graham Leatherbarrow
    Buyer
    Post count: 17
    This reply has been marked as private.
    December 1, 2017 at 4:29 am #407681

    Kiran
    Moderator
    Post count: 7069

    Hi Graham,

    Sorry but FTP details still not working, it says “530 Login authentication failed”.

    I found that you are using too old version of GeoDirectory & GeoDirectory plugins. It seems you have not updated these plugins are not updated since long time.

    Your site is running with GeoDirectory v1.6.4 instead of current v1.6.25, GeoDirectory Custom Post Types v1.2.9 instead of current v1.3.6, GeoDirectory Location Manager v1.4.3 instead of current v1.5.62, GeoDirectory Payment Manager v1.4.4 instead of current v2.0.33.

    Please follow this for more: https://wpgeodirectory.com/support/topic/missing-update-notifications/#post-129196

    Please update these plugins and check if it solving the problem or not. If you still have a problem after updates, then let us provide working FTP details, we will assist you more.

    Thanks,
    Kiran

    December 1, 2017 at 7:47 pm #407834

    Graham Leatherbarrow
    Buyer
    Post count: 17
    This reply has been marked as private.
    December 1, 2017 at 7:58 pm #407840

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    I was just validating the FTP and I got a TLS approval check, then “Critical error: Could not connect to server”

    I typed the password

    December 2, 2017 at 3:59 am #407895

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
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