Addons will not update

This topic contains 3 replies, has 3 voices, and was last updated by  Paolo 7 years, 3 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • September 13, 2017 at 5:08 pm #395559

    Ignacio
    Buyer
    Post count: 18

    Every time I go to update I get this See attached image, I check licence it;s good

    September 13, 2017 at 5:55 pm #395572

    Kor
    Moderator
    Post count: 16516

    Hi Ignacio,

    Please share the URL of the site in question so we can take a better look at it and also WP temp admin access to your site. You can post the details here using the private reply option below.

    September 14, 2017 at 4:04 pm #395742

    Ignacio
    Buyer
    Post count: 18
    This reply has been marked as private.
    September 14, 2017 at 11:07 pm #395828

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’m sorry about this, but I see old licenses still activated on your website.

    For example for the advance search add-on you had:

    9ea9525b34cfe159e90425b61c9855eb

    while your current license is:

    57e0ec8805786a2458b67573da71f835

    However it is not letting me activate the new license. It says license invalid which shouldn’t be the case.

    I asked to Stiofan to double check on our side and let us know,

    Thanks for your patience,

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount