Alive Days not calculating with Expire Date Change

This topic contains 10 replies, has 2 voices, and was last updated by  emendesign 6 years, 5 months ago.

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  • November 7, 2018 at 5:46 pm #452895

    emendesign
    Full Member
    Post count: 74

    Hello,
    I need some help the Alive Days are not recalculating when the Expire Date gets changed. What do we need to do?

    November 7, 2018 at 5:50 pm #452896

    emendesign
    Full Member
    Post count: 74

    If we delete the previous alive days and change the date it just updates to 0.

    November 7, 2018 at 6:39 pm #452909

    emendesign
    Full Member
    Post count: 74

    We added a calculation for this but will our notifications still trigger correctly once those alive dates hit the appropriate number?

    November 7, 2018 at 6:57 pm #452912

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I think you misunderstand how things work, let me try and explain.
    Neither of these settings really have to be set manually and are taken care of then packages are set/changed. The alive days are set from the package and the expiry date is set from that, if you wanted to give a user a few extra weeks you would just change the expiry date to ahead a few weeks. The alive days is used to calculate renewal dates and things, its a mostly static number, like if you renew today, its used to figure out your new expiry date todays date + alive days.

    I hope i managed to explain it, if not let me know 🙂

    Thanks,

    Stiofan

    November 7, 2018 at 7:07 pm #452914

    emendesign
    Full Member
    Post count: 74

    Ok, we imported in data with these details. So really expire date is the only thing that matters in terms of like actual expiration and triggering renewal notifications and such?

    November 7, 2018 at 7:17 pm #452918

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Yes.

    November 7, 2018 at 7:17 pm #452919

    emendesign
    Full Member
    Post count: 74

    Ok, so as long as everything there is in YYYY-MM-DD format it will work.

    November 7, 2018 at 7:19 pm #452920

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Yes, thats the format for the import/exports.

    Stiofan

    November 7, 2018 at 7:21 pm #452921

    emendesign
    Full Member
    Post count: 74
    This reply has been marked as private.
    November 7, 2018 at 7:30 pm #452924

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    GDv1 the same format (the one it says) in GDv2 it will be the same in the export/import but in the backend you can set the format you prefer.

    Stiofan

    November 7, 2018 at 7:31 pm #452925

    emendesign
    Full Member
    Post count: 74

    Ok, so we are good to go as is.

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