Are there known issues existing while using SNAP from nextscripts

This topic contains 9 replies, has 3 voices, and was last updated by  wci 7 years ago.

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  • January 28, 2018 at 5:26 pm #414701

    wci
    Expired Member
    Post count: 1035

    Hi support team,

    I am just asking – if there are any know issues while using SNAP plugin from Nextscripts or extended API versions existing?

    Will those submissions also work for GD listings to use then SNAP instead of soccial importer subissions?

    Looking forward to your answer.

    Best, Alex

    January 28, 2018 at 11:33 pm #414724

    Guust
    Moderator
    Post count: 29970

    Hi Alex, I think some users use that plugin successfully, but why don’t you try it?
    I have never used it, or never checked the settings out, so cannot comment any other than that.

    Thanks

    January 30, 2018 at 5:05 am #414929

    wci
    Expired Member
    Post count: 1035

    ok – will try and let you know if something happens.
    Best, Alex

    February 19, 2018 at 11:28 am #418225

    wci
    Expired Member
    Post count: 1035

    Hi Support team,

    as promised I found some issues while using SNAP plugin for social URL submission.

    After adding the i.e. Nan Zhou Hand Drawn Noodle House
    it is using a different location with this
    wrong URL > https://www.worldcheckin.com/gastronomies/united-states/new-york/new-york-city/nan-zhou-hand-drawn-noodle-house/?utm_s within the
    XING post > https://www.xing.com/feedy/stories/2626046577
    instead of the
    right URL https://www.worldcheckin.com/gastronomies/united-states/pennsylvania/philadelphia/restaurants/nan-zhou-hand-drawn-noodle-house/

    I am unsure where this comes from, as while adding a listing the address is proper set. May has this to do with formerly set New York as main city in GD > multilocations > Location settings?

    Here also the URL setting screenshot within SNAP > https://www.screencast.com/t/nFKFBYEpBY5

    I am looking forward to your help also to may submit helpful data to the SNAP deveopers for solving.

    Best, Alex

    February 24, 2018 at 9:46 am #419035

    wci
    Expired Member
    Post count: 1035

    Dear support team,

    I am still having issues with wrong URL submissions to my social media accounts. Screenshot > https://www.screencast.com/t/lgjdr4Yh

    I am not sure why the
    wrong URL > https://www.worldcheckin.com/services/united-states/new-york/new-york-city/delgado-family-tax-services/
    is used instead of
    right URL > https://www.worldcheckin.com/services/united-states/florida/cutler-bay/financial-services/delgado-family-tax-services/
    while submitting to social media channels.

    Can you please help me to investigate and may find out why the “new-yor-city…” (formerly priority city setup) is used instead or real link.

    Best, Alex

    February 24, 2018 at 10:01 am #419039

    wci
    Expired Member
    Post count: 1035
    This reply has been marked as private.
    February 24, 2018 at 1:32 pm #419067

    Alex Rollin
    Moderator
    Post count: 27815

    It could be that SNAP’s plugin DB tables are storing out of date information, and that the URL is not being updated when the location of the listing changes.

    Have you already contacted SNAP about the issue?

    The ‘right’ GD detail page URL is working for me. Is there a problem with the GD functionality?

    For integrating SNAP, we don’t support 3rd party plugins, but if you have a technical question about how to perform the integration we can provide examples of how to use hooks and GD functions.

    February 24, 2018 at 1:52 pm #419074

    wci
    Expired Member
    Post count: 1035

    Hi Alex,

    thanks for respond. Well I do not know why or where these old URL data comes from, as the listings were created with the right proper country > city location selected and then been saved.

    Right after the saving then the auto submit from SNAP plugin takes place and there are wrong URL data used at the submission for what ever reason.

    I thought this might has anything to do with formerly old main city settings done, but as we use the gd multilocations plugin I cannot find anything wrong set.

    YES, the SNAP support is also informed, but still got no info so far.

    May you also have an other idea to submit again to SNAP for their investigation.

    Best, Alex

    February 24, 2018 at 2:02 pm #419077

    Alex Rollin
    Moderator
    Post count: 27815

    You could ask SNAP where it gets the information from, and then check that location in the database.

    If you can repeat the issue, then the information must be stored somewhere.

    Perhaps it is pulling it from a revision in the permalinks tables, instead of using the most recent information.

    February 24, 2018 at 2:38 pm #419085

    wci
    Expired Member
    Post count: 1035

    Hi my name brother Alex 🙂

    let me provide those info to their support and after getting back info I will provide you with those. THANKS again, Alex

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