Auto-reminders for yearly subscriptions. Where are the settings?

This topic contains 7 replies, has 2 voices, and was last updated by  Alex Rollin 4 years, 7 months ago.

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  • April 25, 2020 at 4:56 am #542463

    Manfred Van Ursel
    Expired Member
    Post count: 295

    Hi,

    We’d like to send an autoreminder two weeks before a listing is going to renew and an new year is charged to people, so they have the choice to say “Ok it’s fine” or to cancel their subscription.

    Where can we do this?

    Thanks,

    April 25, 2020 at 5:25 pm #542509

    Alex Rollin
    Moderator
    Post count: 27815

    With Pricing Manager installed you can find those under

    GD Settings -> Emails -> User emails -> Pre expiry reminders to user

    April 25, 2020 at 5:57 pm #542525

    Manfred Van Ursel
    Expired Member
    Post count: 295
    This reply has been marked as private.
    April 25, 2020 at 6:40 pm #542548

    Alex Rollin
    Moderator
    Post count: 27815

    But, does it means that the auto-renew doesnt happen unless they manually allow it?

    I don’t understand the question.

    If they sign up for a recurring package then they are authorizing the recurring payment.

    Let’s say a monthly recurring payment for 1 year (12x)

    Expiry emails are only sent before the end of the 12th month.

    April 25, 2020 at 7:16 pm #542555

    Manfred Van Ursel
    Expired Member
    Post count: 295

    Hi Alex, thanks!

    When you say “Expiry emails are only sent before the end of the 12th month.” does it mean that if they take no action…

    – the auto-renew will happen? or…
    – the auto-renew will NOT happen and they lose their package?

    That was my doubt.

    April 25, 2020 at 7:20 pm #542557

    Alex Rollin
    Moderator
    Post count: 27815

    It means that the ‘expiration’ is the end of the term, not the monthly renewal/recurring billing.

    April 25, 2020 at 7:43 pm #542561

    Manfred Van Ursel
    Expired Member
    Post count: 295

    But our package is 499€ yearly.

    Our goal is to send an email to people telling: “your package is about to expire, please renew manually”.

    I’m not sure if our current set up will allow this…?

    April 25, 2020 at 11:57 pm #542582

    Alex Rollin
    Moderator
    Post count: 27815

    You can create an annual package that expires yearly. That will send an email expiry reminder before it expires.

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