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Auto-updates Issues – please report here

This topic contains 7 replies, has 4 voices, and was last updated by  Paolo 10 years ago.

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  • November 3, 2014 at 4:24 pm #20421

    Paolo
    Site Admin
    Post count: 31206

    Dear Members,

    some of you reported problem with addons auto-update. We would like to get to the bottom of this if possible.

    90% of problems are for Addons purchased via themetailors.com that do not provide auto-update. For this cases the only way is to download the latest version via themetailors.com, unzip it and upload it to their wp-content/plugins folder via FTP client to overwrite the old version.

    For any GD Member (4,6 or 12 months “Addons bundle subscription”) having trouble with auto-update, please reply to this post with URL, wp admin credentials and FTP credentials so that we can have a look into your setup and see if we can find a pattern that will help us eliminate this once and for all.

    Thank you!

    The team

    November 5, 2014 at 11:00 am #20633

    Leslie
    Buyer
    Post count: 3
    This reply has been marked as private.
    November 5, 2014 at 7:15 pm #20723

    Paolo
    Site Admin
    Post count: 31206

    Hi again,

    in autoupdates you should have your username and password that you use to access this forum.

    I see your username here is wedothingsright, while the username in autoupdate is SmytheChislehurst

    I believe that is your problem.

    Let us know,

    November 6, 2014 at 8:51 pm #20868

    thebirdiemachine
    Expired Member
    Post count: 246

    OK I opened a ticket

    November 7, 2014 at 11:53 am #20927

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    November 7, 2014 at 4:29 pm #20948

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    November 11, 2014 at 8:25 pm #21199

    Leslie
    Buyer
    Post count: 3
    This reply has been marked as private.
    November 12, 2014 at 5:11 pm #21296

    Paolo
    Site Admin
    Post count: 31206

    Hi Leslie,

    the only plugin that probably updated with those credentials is the core plugin, because that is free and it’s updated via wordpress.org.

    It is impossible that any addon updated with the wrong credentials in the auto update screen.

    Thx

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