Black space covering menu on Android Mobile phone

This topic contains 6 replies, has 4 voices, and was last updated by  Ria 5 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • #464566

    Ria
    Full Member
    Post count: 68

    Hi
    We are now also starting to work on the mobile and tablet versions.

    I checked the website http://www.globaldutchies.nl on my Samsung J7 NEO and also on a LG-X230HV with Android 6.0 and with both of them there is a black beam covering the menu.
    Browsers checked are Firefox and also google chrome.

    Let me know if you need more info.

    See srceen print attached.

    As always thanks for your help

    #464650

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #468703

    Ria
    Full Member
    Post count: 68

    Hi checking all browsers. Firefox, Chrome and Microsoft edge are good. So microsoft platform seems all ok. Only the safari browser still has the black beam
    Thanks!

    #468780

    Kor
    Moderator
    Post count: 16516

    Hi Ria,

    I’d like to chime in here for a bit. I’ve tested your Website on my mobile iphone using safari and I’m not able to see the black bar on top of the menu.

    Thanks

    #468826

    Ria
    Full Member
    Post count: 68

    Hi Kor,

    Thanks for joining. I made a printscreen on 9 am as you can see I still have the black bar.
    Ik even refreshed 10 times. I have an iPhone 8. In the printscreen I’m not logged in as an admin.

    Thanks

    #468850

    Kiran
    Moderator
    Post count: 7069

    Hi Ria,

    Please check now after clearing your browser cache.

    Let us know.

    Thanks,
    Kiran

    #468851

    Ria
    Full Member
    Post count: 68

    YESSS it’s gone!
    Even without clearing my cache.
    Thanks
    Ria

Viewing 7 posts - 1 through 7 (of 7 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount