Blank / Invalid details after csv import

This topic contains 10 replies, has 3 voices, and was last updated by  Alex Rollin 6 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • February 8, 2018 at 7:01 pm #416768

    Nur Furlong
    Free User
    Post count: 6

    Good Day

    I am testing your solution for a client who if we have a successful test will buy the product. For the test to be successful we need to import a large amount of listings and test performance.

    I have spent alot of time formatting the csv to follow the same pattern as the demo csv btu keep getting errors and the error message is so general it gives no clues to what could be incorrect. I have only tested a very small sample of the data as well.

    How can I pinpoint exactly what the importer is rejecting?

    I can share a link to the CSV privately if needed

    February 9, 2018 at 9:50 am #416879

    Kor
    Moderator
    Post count: 16516

    Hi Nur,

    Thanks for reaching us. Before you import a CSV file, did you export a sample CSV from GD following the guide here? https://wpgeodirectory.com/docs/core-export/#export . Then you just have to follow the sample CSV and replace the details with yours. Also, feel free to attach your CSV file here so that we could check on it. You can use the private reply option below.

    Thanks!

    February 9, 2018 at 12:47 pm #416890

    Nur Furlong
    Free User
    Post count: 6
    This reply has been marked as private.
    February 9, 2018 at 12:49 pm #416891

    Nur Furlong
    Free User
    Post count: 6
    This reply has been marked as private.
    February 9, 2018 at 2:01 pm #416897

    Kor
    Moderator
    Post count: 16516

    Hi Nur,

    Thanks for your reply. Just inspected your CSV file and I noticed that you’re trying to insert multiple cities, countries and regions. You need to have the “Location Manager Addon” installed for that. https://wpgeodirectory.com/downloads/location-manager/

    Thanks!

    February 9, 2018 at 4:55 pm #416924

    Nur Furlong
    Free User
    Post count: 6
    This reply has been marked as private.
    February 9, 2018 at 5:01 pm #416926

    Nur Furlong
    Free User
    Post count: 6

    Good Day,

    my apologies I realize now that the single city I had been trying to import was different to the default city set in the plugin. I’ve finally succeeded to import.

    I think if your plugin gave clearer error messages people would get through the troubleshooting way faster and you’d end up with way less support tickets.

    February 9, 2018 at 5:30 pm #416943

    Kor
    Moderator
    Post count: 16516

    Hi Nur,

    Thanks for your feedback. Will definitely share this with the development team. Let us know if you need anything further.

    Thanks!

    February 11, 2018 at 8:33 pm #417123

    Nur Furlong
    Free User
    Post count: 6

    Good Day

    After successfully importing a very small sample, my client purchased a subscription to the full package and I’ve installed the location manager. On attempting to import a batch of listings I get the same errors as before.

    I’m assuming now that I need to either manually, or through a csv import locations before I can import listings to those locations. I do not have the locations data except in the listings file I want to batch import.

    What are my options?

    February 11, 2018 at 8:40 pm #417124

    Nur Furlong
    Free User
    Post count: 6
    This reply has been marked as private.
    February 12, 2018 at 5:30 am #417153

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    be sure to enable the feature first at

    GD > Multilocations > Enable Multi countries/regions/cities

    Also be sure to adjust your URL settings to include the full location, and then resave WP > Permalinks

    Reference:
    https://wpgeodirectory.com/docs/core-export/#import

    Only Libreoffice is supported as an editor. Though I have had success with Google Docs, our policy is to advise you to use Libreoffice

    Let us know how it goes

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount