Broken Image Issue

This topic contains 5 replies, has 2 voices, and was last updated by  Paolo 9 years, 9 months ago.

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  • June 15, 2015 at 5:25 pm #42583

    webfor
    Free User
    Post count: 4

    I have a consistent, repeatable bug in GeoDirectory where images break once an entry is updated. Here is a video that details the bug:

    https://drive.google.com/file/d/0B8JxfFMK4lxUQzNYVktvSkJ4TFE/view?usp=sharing

    As you can see, the image works in the initial upload, but once the place/custom post type is updated, it breaks the image (the image seems to disappear entirely). I’ve seen posts about this issue here but no real solutions.

    June 15, 2015 at 6:18 pm #42594

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    images must be uploaded using the GD uploader tool, not the featured image uploader.

    The featured image will be set automatically.

    Thanks

    June 15, 2015 at 6:25 pm #42598

    webfor
    Free User
    Post count: 4

    What exactly is the GD uploader tool? In the video, I am using what appears to be a custom uploaded that’s only found on GD post types. It appears that I am doing everything correctly, yet the images still break after a post-image-upload update to the post.

    June 15, 2015 at 7:15 pm #42610

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    I am sorry, you are using the right tool, the video isn’t clear enough to see it.

    I’ve tried to recreate this on my test website and I wasn’t able to. Editing listing doesn’t remove the image.

    Can you please provide a URL and admin credentials so that I can see it directly?

    Let us know,

    Thanks

    June 15, 2015 at 8:43 pm #42614

    webfor
    Free User
    Post count: 4
    This reply has been marked as private.
    June 15, 2015 at 8:54 pm #42616

    Paolo
    Site Admin
    Post count: 31211

    Hi again,

    the problem was in media settings.

    GeoDirectory require media to be organized my uploads into month- and year-based folders.

    I’ve changed it for you and now it works as expected.

    Thanks

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