Bubbles info map : ERROR when click icon

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: bubble, cache, map

Author

Posts
December 16, 2019 at 7:33 pm #521771

Brigitte
Expired Member

Post count: 235

Hello, I did a lot of work and a lot of hours to make my GeoDirectory directory compatible with my caching plugin + some other optimizations. Everything seems to be working except one thing:

When I click on an icon to display the info bubble on the map, nothing appears, I got only an “error” message.

I assume my cache plugin is causing this problem. Please could you tell me which files should not be cached (JS or others) so that the bubble info works again?

I just want know what files are used, so I can add them to exclusions files.

Thank you very much.

December 16, 2019 at 8:21 pm #521776

Kor
Moderator

Post count: 16516

Hi Adrien,

Thanks for your post. Kindly share your Website WP admin access here in private reply and we’ll check this out for you asap! Also, share the URL of the page in question.

December 16, 2019 at 8:30 pm #521777

Brigitte
Expired Member

Post count: 235

This reply has been marked as private.

December 16, 2019 at 10:18 pm #521804

Alex Rollin
Moderator

Post count: 27815

I don’t see that error. How can we recreate it?

December 16, 2019 at 10:44 pm #521815

Brigitte
Expired Member

Post count: 235

You need be disconnected, the website is cached only for visitors.

December 16, 2019 at 11:52 pm #521832

Alex Rollin
Moderator

Post count: 27815

I was logged out, is that what you mean?

December 17, 2019 at 12:03 am #521835

Brigitte
Expired Member

Post count: 235

Very strange all people here can’t see the bubble, tested with chrome, firefox & opera. We get each time “error” white message.

Can you tell me what your settings.
@Kor it’s for you the same issue?

Thanks!

December 17, 2019 at 3:22 am #521852

Kor
Moderator

Post count: 16516

This reply has been marked as private.

December 17, 2019 at 9:11 am #521867

Brigitte
Expired Member

Post count: 235

Thank you for reply, but please, I will start over and repeat my original question:

I assume my cache plugin is causing this problem. Please could you tell me WHICH FILES should not be cached (JS or others) so that the bubble info works again? I just want know what files are used, so I can add them to EXCLUSIONS files.

This error “You have included the Google Maps JavaScript API multiple times on this page. This may cause unexpected errors.” => That’s another problem 🙁

Thank you.

December 17, 2019 at 10:21 am #521877

Brigitte
Expired Member

Post count: 235

I carried out the conflicts test that you asked me, and I found the plugin which creates this problem, it is the plugin “Invoicing” from AyeCode.

When this plug-in is activated, the bubble info generates the error message.
Is this a bug?

December 17, 2019 at 2:07 pm #521941

Kiran
Moderator

Post count: 7069

Hi Adrian,

Please check and let us know, is it working or not from your side.

Kiran

December 17, 2019 at 2:20 pm #521943

Brigitte
Expired Member

Post count: 235

Hello Kiran,

Ok now when “Invoicing” plugin is activated, the bubbles works.
Can you tell me what you did?

Unfortunately, now I have again my initial problem (see my 1st message above), when my cache plugin is activated, I get the message “error” again when I click on a bubble from the Google map.

Maybe I have to exclude a file or a request for the bubbles to work but I don’t know which files manage the display of the bubble on click.

NOTE: you must be disconnected to see the error, because the cache is not activated for people connected

Thank you.

December 18, 2019 at 8:01 am #522102

Kiran
Moderator

Post count: 7069

Hi Adrian,

Please try again after clearing your browser cache.

Kiran

December 18, 2019 at 5:44 pm #522225

Brigitte
Expired Member

Post count: 235

Oops I was sure it was related to my cache plugin!
A big thank you for your responsiveness Kiran (as well as the official update) and the whole team as always 😉

December 18, 2019 at 6:08 pm #522230

Brigitte
Expired Member

Post count: 235

Oooooooh nooooo :'(
Problem again…

Edit:
@kiran: Kiran you should know that my cache plugin caches site pages only for offline visitors. I just tested it’s definitely my cache plugin. So I don’t understand the new GeoDirectory update?
Author

Posts