Cannot enter address

This topic contains 19 replies, has 5 voices, and was last updated by  Guust 7 years, 3 months ago.

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  • November 21, 2017 at 6:44 pm #406299

    Henry Wythe
    Expired Member
    Post count: 40

    Thanks for the quick responses. You can close this ticket.

    November 21, 2017 at 10:47 pm #406323

    Guust
    Moderator
    Post count: 29970

    I didn’t notice the installation instruction that clearly states that you need to set a default location.
    It is step 3B of the installation instructions at https://wpgeodirectory.com/docs/basic-installation/#defloc

    The free product will only handle one location
    From https://wpgeodirectory.com/

    Easily turn any WordPress theme into a rocket-fast single-location business directory

    From https://wordpress.org/plugins/geodirectory/

    Create a local directory, based on a single location, using the GeoDirectory free core plugin.

    1) make the error message say that you need to set the default location, not the incomprehensible message: Please choose any address of the () city only.
    That error message looks like that because your default location was empty, so it looks like ()
    It is not an error message because there is no default location, but because there is an incorrect default location.

    The basic installation instructions are for installation only, further info is provided in our guide at https://wpgeodirectory.com/docs/guide-to-setting-up-your-geodirectory-website/
    and addon specific information is provided for each addon, for example
    https://wpgeodirectory.com/docs/manage-location/#edit

    Thanks, and good luck 🙂

    November 22, 2017 at 3:39 pm #406407

    Henry Wythe
    Expired Member
    Post count: 40

    We could have saved 16 messages if you product did 2 simple things:
    1) Let me know when I install it that it’s only good for a single location unless I install the add-on.
    2) Give me a meaningful error message when I did not set the default.

    You are technically correct, but I am not satisfied with my experience. Let’s see how the rest of the installation goes. You may have an good product, but regardless of whether it works according to your development spec it’s important for the customer to be able to use it easily.

    Your response that the info can be found somewhere on the website, and that the error message is technically correct, feels like a technician trying to prove he’s right. I’m sure you are a great person but please try to communicate that you understand what the customer is experiencing.

    November 22, 2017 at 9:20 pm #406432

    Guust
    Moderator
    Post count: 29970

    What I meant was that we would need a DIFFERENT error message to warn that a default location has not been set, which we used to have in the backend when the free plugin was installed. I’ll get the developers to check why that is no longer there.

    Thanks

    November 22, 2017 at 9:24 pm #406433

    Guust
    Moderator
    Post count: 29970

    Oops, I just checked and it is still there, see image for the messages on installation.
    Thanks

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