40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Cannot Fill in Listing Description

This topic contains 24 replies, has 3 voices, and was last updated by  Stiofan O’Connor 9 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • September 7, 2015 at 4:28 pm #52301

    veneuphoria
    Expired Member
    Post count: 69

    Hi GD!
    I just made all the recent updates and ran the GD Check on the site. I cannot fill in the Listing Description when I am logged in as a subscriber (it works when I am logged in under an Admin however), It only seems to work when I am trying to do it as text version but not on the Visual, if I add stuff to the Text version and go back to the Visual it is not there. All the other fields in the registration page seem to be working. I have also tried all the pricing options and none of them are allowing me to access/edit the Description, It only seems to be broken when I am under a GD_Place category (Venues), all the other categories seem to work. Please Help!

    September 7, 2015 at 5:01 pm #52306

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please provide URL and admin credentials and we will have a look directly.

    Thank you

    September 7, 2015 at 5:04 pm #52307

    veneuphoria
    Expired Member
    Post count: 69
    This reply has been marked as private.
    September 7, 2015 at 5:27 pm #52312

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    it is working correctly on my end. Please try clearing your browser cache.

    Let us know,

    Thanks

    September 7, 2015 at 5:59 pm #52321

    veneuphoria
    Expired Member
    Post count: 69
    This reply has been marked as private.
    September 7, 2015 at 6:16 pm #52323

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I thought you were talking about the backend.

    There is an error caused by a script within GD Booster, however I can’t recreate this on our demo.

    Please try to disable all non-GD plugins momentarely, then clear GD Booster cache and try again.

    If the problem is gone at least we will know where to look at.

    Let us know,

    Thanks

    September 7, 2015 at 7:01 pm #52331

    veneuphoria
    Expired Member
    Post count: 69

    Ok deactivated everything, cleared Booster Cache, reactivated everything. still having the same problem.

    Thanks

    September 7, 2015 at 8:04 pm #52339

    Paolo
    Site Admin
    Post count: 31206

    Did you test after clearing cache and while the non GD-plugins were deactivated?

    September 7, 2015 at 8:50 pm #52344

    veneuphoria
    Expired Member
    Post count: 69

    No… I can try again, I’ll BRB

    September 7, 2015 at 9:15 pm #52346

    veneuphoria
    Expired Member
    Post count: 69

    Ok, I went through each of the non GD Plug-ins. I deactivated them and then cleared cache individually. After each, I tried to create a new listing, logged in as a registered user on another device. I was not able to get it to work. I did have it working for a few seconds after I deactivated “Widgets on pages”. I reactivated “Widgets on pages”, refreshed the other device and it stopped working again. I then deactivated “Widgets on pages” and cleared the cache and it continues to not work (I was hoping I found it)!. I have left the non GD items deactivated. Let me know how I can proceed from here.

    Thanks so much!

    September 8, 2015 at 3:02 pm #52423

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve disabled GD Booster and deactivated all non GD plugin and the description field started working again.

    I’m 99.9% sure that widgets on pages isn’t the culprit

    I’ve now reactivated all your plugins to avoid visitors to find anything broken.

    Please disabled them all again and re-activate one by one keeping GD Booster disabled and test after you re-activate each plugin to see which one is causing this.

    Let us know,

    Thank you

    September 9, 2015 at 2:29 pm #52560

    veneuphoria
    Expired Member
    Post count: 69

    I don’t know what you guys did, but its working now!

    Thanks for the help!

    September 9, 2015 at 2:30 pm #52561

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I believe it is working because GD booster is not enabled.

    Thanks

    September 9, 2015 at 2:53 pm #52576

    veneuphoria
    Expired Member
    Post count: 69

    Oh… oops. So I went in, deactivated all of my non GD plugins and reactivated Booster. Even with all the no GD Plugins inactive, I am still having the problem when Booster is active. I am not sure how to troubleshoot if it won’t work even when all the non-GD plugins are inactive. Do I have to uninstall plugins?

    Thanks!

    (GD booster is off, all non-GDs are active as of now)

    September 9, 2015 at 6:06 pm #52627

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve flagged this for Stiofan, I can’t seem to find a logic reason why GD Booster is causing that.

    (GD booster is off, all non-GDs are active as of now)

    Thanks for your patience,

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 25 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount