Cannot Update Places

This topic contains 19 replies, has 3 voices, and was last updated by  Alex Rollin 6 years, 8 months ago.

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  • August 1, 2018 at 7:51 pm #440826

    Lee Mosler
    Expired Member
    Post count: 24

    Since the newest update, I cannot add or update places.

    I’ve attached a screenshot to this post and will have a private response with login details.

    August 1, 2018 at 7:51 pm #440828

    Lee Mosler
    Expired Member
    Post count: 24
    This reply has been marked as private.
    August 1, 2018 at 9:52 pm #440847

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    What is the URL of the site, please?

    August 1, 2018 at 9:53 pm #440848

    Lee Mosler
    Expired Member
    Post count: 24
    This reply has been marked as private.
    August 2, 2018 at 1:53 am #440868

    Kor
    Moderator
    Post count: 16516

    Hi Lee,

    Thanks for your reply. I’ve just inspected your Website backend and I’m able to see the issue you are referring to. Kindly go through the conflict test by deactivating all non-gd plugins. If it works, then reactivate each plugin one by one until you find the one which is causing the issue.

    Thanks!

    August 2, 2018 at 2:10 am #440871

    Lee Mosler
    Expired Member
    Post count: 24

    Did not work

    August 2, 2018 at 3:36 am #440885

    Kor
    Moderator
    Post count: 16516

    Hi Lee,

    Thanks for your reply. I’m going to forward this to a developer for further assistance.

    Thanks!

    August 2, 2018 at 6:13 am #440901

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    we need FTP access to take a deeper look here. Could you please make a private reply wth the following info:

    FTP Credentials
    SFTP/FTP:
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    Thanks

    August 2, 2018 at 10:04 am #440953

    Lee Mosler
    Expired Member
    Post count: 24
    This reply has been marked as private.
    August 2, 2018 at 3:11 pm #441005

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    We are able to connect via FTP, but the user does not appear to have access to the site folder.

    Please check the details and validate the connection, and that the connection has access to the site folder, then repost and we will take another look.

    August 2, 2018 at 7:35 pm #441023

    Lee Mosler
    Expired Member
    Post count: 24
    This reply has been marked as private.
    August 2, 2018 at 7:40 pm #441026

    Lee Mosler
    Expired Member
    Post count: 24
    This reply has been marked as private.
    August 2, 2018 at 8:52 pm #441032

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    August 9, 2018 at 6:40 am #441794

    Lee Mosler
    Expired Member
    Post count: 24

    Are there any updates to this issue?

    August 9, 2018 at 9:36 am #441830

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
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