Cant access my subscription

This topic contains 7 replies, has 3 voices, and was last updated by  Paolo 7 years, 4 months ago.

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  • November 22, 2018 at 10:12 pm #455527

    capitanjan
    Expired Member
    Post count: 3

    I just paid for a yearly subscription to wp geodirectory. Paypal transaction: Transaction ID: 3KW743848A970624C

    I cant access the downloads… Please Help

    Email is jan @ comerciarte.com

    November 22, 2018 at 11:15 pm #455528

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    I don’t see the transaction in our system and the only person that have access to our PayPal account is in the UK thus sleeping.

    If you forward me the PayPal invoice I’ll activate your membership manually and tomorrow we’ll check what happened with the IPN.

    Let me know.

    Thanks

    November 23, 2018 at 12:10 am #455529

    capitanjan
    Expired Member
    Post count: 3

    I attache the invoice. Thank You.

    November 23, 2018 at 12:19 am #455531

    Paolo
    Site Admin
    Post count: 31211

    You didn’t buy GeoDirectory. you bought a membership for the Invoicing plugin. https://wpinvoicing.com/your-account/

    Didn’t you notice that you are on a different website? (green vs orange… etc?)

    Please let me know if you want the wrong membership refunded so that you can proceed buying the right membership.

    Thanks

    November 23, 2018 at 12:24 am #455532

    capitanjan
    Expired Member
    Post count: 3

    Sorry for this but i didn´t notice. Please refund.

    November 23, 2018 at 12:31 am #455533

    capitanjan
    Expired Member
    Post count: 3

    I have bought the correct plugin now. I appologize as i dont know how this happened…
    Please let me know once you refunded. Thank You

    November 23, 2018 at 4:42 am #455536

    Kor
    Moderator
    Post count: 16516

    Hi capitanjan,

    Thanks for your reply. I’ve notified Paolo and he will follow up with this.

    Thanks!

    November 23, 2018 at 4:43 am #455537

    Paolo
    Site Admin
    Post count: 31211

    The refund has been processed.

    Thank you!

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