can't activate licenses for updates

This topic contains 8 replies, has 3 voices, and was last updated by  m forbes 9 years, 1 month ago.

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  • April 8, 2016 at 6:03 pm #160223

    m forbes
    Expired Member
    Post count: 338

    I posted under the section New License/updates system info and haven’t gotten a reply so am opening a new thread.

    Hi, Haven’t been here in a while. Went to update plugins and continue with site development :), and can’t activate licenses. Get error: License not activated, seek help… So here I am.

    Credentials to follow.

    Thanks!

    April 8, 2016 at 6:04 pm #160226

    m forbes
    Expired Member
    Post count: 338
    This reply has been marked as private.
    April 8, 2016 at 6:21 pm #160242

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    this is strange, on our side everything looks correct and I tested your server communication with ours and it was flowless.

    I really don’t know what is going on. I asked to Stiofan to follow up.

    Thanks for your patience,

    April 9, 2016 at 1:01 am #160577

    m forbes
    Expired Member
    Post count: 338

    thanks for checking. ok, i went in and deactivated the GeoDirectoryx Force Update and it allowed me to enter the licenses, so that’s done.

    i have question though, I do have the location manager and payment manager installed and activated, but I see neither under GeoDirectory auto updates/licensing. does this mean that those licenses held? Or?

    thanks again :)?

    April 9, 2016 at 5:53 pm #160876

    Paolo
    Site Admin
    Post count: 31211

    That means you are running old version of the location manager, which should be updated to version 1.4.5 and payment manager which should be updated to version 1.3.8.

    If you have problem updating this 2 (the force update plugin was made for them), the best thing to do would be to update them via FTP or using a plugin like this https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/.

    Let us know,

    Thanks

    April 11, 2016 at 7:26 am #161373

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Looks like everything is working now? Can this be marked as solved?

    Thanks,

    Stiofan

    April 11, 2016 at 9:39 pm #161691

    m forbes
    Expired Member
    Post count: 338

    sigh, one more question. should i deactivate the plugins before ftp’ing the most recent version? thanks!

    April 11, 2016 at 9:41 pm #161693

    Paolo
    Site Admin
    Post count: 31211

    No, not needed at all.

    Let us know,

    Thanks

    April 12, 2016 at 2:59 am #161803

    m forbes
    Expired Member
    Post count: 338

    thanks, and done. Solved 🙂

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