can't claim listing

This topic contains 53 replies, has 4 voices, and was last updated by  Jeff Adams 7 years, 1 month ago.

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  • April 14, 2018 at 10:16 pm #426634

    Jeff Adams
    Free User
    Post count: 1780

    when I am on my phone (Moto Gen 5) and try to claim a listing there are two issues.

    One is that the claim listing button is in front of the form. As I scroll up or down by swiping the background/website behind the form moves and so does the claim and edit button in the foreground along with it. These buttons are clearly in the way off completing the form.

    The second issue is when I “send” the form it did nothing.

    April 14, 2018 at 10:17 pm #426637

    Jeff Adams
    Free User
    Post count: 1780
    This reply has been marked as private.
    April 14, 2018 at 10:58 pm #426639

    Guust
    Moderator
    Post count: 29970

    Please check now, I added some CSS at GD > Design > Scripts:

    

    @media (max-width: 668px) {
.sd .sd-detail-author {
   z-index: 99999 !important;
}}
    

		
	
    


    

			
				

    

	
    

		April 15, 2018 at 3:45 am

		
		#426665

		
		
		
	
    


    


    

	
    

		
		
    Jeff Adams
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     Post count: 1780
    
	
    

	
    

		
		
    thanks, that got rid of one problem. 
    

    The send button still does nothing, at least when I’m on the phone. 
    

    And now I noticed that the keyboard on the phone covers the last field/message field. When I scroll to see the field the background (page behind the pop up for claim listing) moves up but the claim listing dialog box/pop up doesn’t move. So you can’t see what you’re typing. 
    

		
	
    


    

			
				

    

	
    

		April 15, 2018 at 9:23 am

		
		#426680

		
		
		
	
    


    


    

	
    

		
		
    Guust
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     Post count: 29970
    
	
    

	
    

		
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		April 15, 2018 at 6:31 pm

		
		#426713

		
		
		
	
    


    


    

	
    

		
		
    Jeff Adams
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		April 16, 2018 at 9:04 am

		
		#426764

		
		
		
	
    


    


    

	
    

		
		
    Stiofan O’Connor
    Site Admin
    
		
		
     Post count: 22956
    
	
    

	
    

		
		
    I don’t see anything obvious, can u provide FTP and i’ll debug it.
    

    Stiofan
    

		
	
    


    

			
				

    

	
    

		April 16, 2018 at 6:07 pm

		
		#426837

		
		
		
	
    


    


    

	
    

		
		
    Jeff Adams
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		April 17, 2018 at 8:49 am

		
		#426923

		
		
		
	
    


    


    

	
    

		
		
    Stiofan O’Connor
    Site Admin
    
		
		
     Post count: 22956
    
	
    

	
    

		
		
    I can connect to the FTP but its empty, there are no files or folders there.
    

    Stiofan
    

		
	
    


    

			
				

    

	
    

		April 17, 2018 at 4:51 pm

		
		#426970

		
		
		
	
    


    


    

	
    

		
		
    Jeff Adams
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    The hosting provider said
    

    I need to know, how the developer accessed your FTP. It can be done via Filezilla or any other FTP client or simply command line
    
If it’s FileZilla there is tweak to avoid this issue.
    

    If you’re using FileZilla here’s what they said to do:
    

    1. Open Filezilla
    
2. Site Manager > Select the FTP
    
3. Protocol: FIle Transfer Protocol
    
   Encryption: Only use plain FTP
    
   Login TYpe: Normal
    

    4. Then connect it
    

		
	
    


    

			
				

    

	
    

		April 17, 2018 at 4:52 pm

		
		#426971

		
		
		
	
    


    


    

	
    

		
		
    Jeff Adams
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		April 17, 2018 at 6:15 pm

		
		#426980

		
		
		
	
    


    


    

	
    

		
		
    Stiofan O’Connor
    Site Admin
    
		
		
     Post count: 22956
    
	
    

	
    

		
		
    I have tried with several FTP programs and i have had some of the team test also.
    
Have u tried with these details?  Most of the time it is because the new FTP user only has access to a new folder and not the root website folder, please check.
    

    Stiofan
    

		
	
    


    

			
				

    

	
    

		April 17, 2018 at 10:06 pm

		
		#426992

		
		
		
	
    


    


    

	
    

		
		
    Guust
    Moderator
    
		
		
     Post count: 29970
    
	
    

	
    

		
		
    Or give us cPanel credentials. Thanks
    

		
	
    


    

			
				

    

	
    

		April 18, 2018 at 5:56 am

		
		#427047

		
		
		
	
    


    


    

	
    

		
		
    Jeff Adams
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     Post count: 1780
    
	
    

	
    

		
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		April 18, 2018 at 5:58 am

		
		#427048

		
		
		
	
    


    


    

	
    

		
		
    Jeff Adams
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