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Can't update Whoop Theme

This topic contains 5 replies, has 4 voices, and was last updated by  Guust 5 years, 7 months ago.

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  • April 14, 2020 at 7:54 pm #540220

    Chris Walters
    Free User
    Post count: 9

    I’m getting an error message saying “An error occurred while updating Whoop: Update package not available. A licence key is required to update, please enter it under: Themes > Whoop > Theme Details > Licence key.” when I’m trying to update the Whoop theme. However, I don’t see a “License Key” option after clicking on the Theme Details for the Whoop theme. What am I missing here ?

    April 14, 2020 at 8:01 pm #540221

    Kor
    Moderator
    Post count: 16516

    Hi Chris,

    Thanks for your post. You can locate your license key here https://wpgeodirectory.com/your-account/ . Could you check?

    April 14, 2020 at 8:45 pm #540225

    Chris Walters
    Free User
    Post count: 9

    I know my license key. I don’t see where to update it on the WordPress backend. I don’t see a place to enter “License Key” in the “Theme Details”.

    April 14, 2020 at 10:06 pm #540234

    Alex Rollin
    Moderator
    Post count: 27815

    I don’t get that error on my test site.

    Are you using AyeCode Connect?

    AyeCode Connect brings your license information from this site into your site.

    You can install it on your site from WordPress.org: https://wordpress.org/plugins/ayecode-connect/

    It works together with WP Easy Updates to make updating GeoDirectory as easy as possible: https://wpeasyupdates.com/

    Make sure you have logged in with the same account you use on this site.

    Once you connect, give it a couple minutes to sync.

    If you still can’t update, try requesting new keys by turning the update function on and off, as shown below:

    AyeCode Connect off and on

    If that doesn’t work, please post up-to-date credentials so we can login to the site and check out the issue.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:
    TLS/SFTP:

    April 15, 2020 at 5:56 am #540270

    Chris Walters
    Free User
    Post count: 9
    This reply has been marked as private.
    April 15, 2020 at 6:13 am #540273

    Guust
    Moderator
    Post count: 29970

    I have uninstalled your old version of Whoop which was causing the issue.
    Thanks

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