Categories not loading

This topic contains 10 replies, has 4 voices, and was last updated by  Stiofan O’Connor 8 years, 4 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • May 2, 2017 at 5:19 pm #376585

    Juan Murillo
    Expired Member
    Post count: 6

    Hello, we have a geodirectory enables wordpress site here:

    http://quehagoconloschicos.com

    The map seems to be loading fine on homepage.
    When we click on Directorio, which is the main location page, it loads fine too, as seen here:

    http://quehagoconloschicos.com/servicios/

    However, if you click on one of the popular categories, or on a category in the categories widget, it will load the page, but not the map of the listings, as can be seen here:

    http://quehagoconloschicos.com/servicios/day-care/

    Can you please help?

    May 2, 2017 at 5:49 pm #376595

    Juan Murillo
    Expired Member
    Post count: 6

    I made a couple typos in my last post. I meant to say that the category page will load, but the map will stay gray with a loading icon on it and the listings will not be displayed.

    May 2, 2017 at 6:45 pm #376609

    Kor
    Moderator
    Post count: 16516

    Hi Juan,

    Could you please make sure that all Gd plugins are uptodate? If the issue persists, please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    May 2, 2017 at 11:02 pm #376639

    Juan Murillo
    Expired Member
    Post count: 6

    Several plugins are not up to date. I tried to upgrade them but I get errors on all of them.

    May 2, 2017 at 11:03 pm #376640

    Juan Murillo
    Expired Member
    Post count: 6

    I meant GD plugins, all the other ones are up to date.

    May 3, 2017 at 5:05 am #376649

    Kor
    Moderator
    Post count: 16516

    Hi Juan,

    Ok, since the issue still persists, please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    May 3, 2017 at 1:56 pm #376726

    Juan Murillo
    Expired Member
    Post count: 6
    This reply has been marked as private.
    May 3, 2017 at 8:50 pm #376785

    Juan Murillo
    Expired Member
    Post count: 6

    I have posted a temporary admin access for you to take a look.

    May 3, 2017 at 10:44 pm #376807

    Paolo
    Site Admin
    Post count: 31211

    Please provide FTP credentials and we will update them for you, for some reason the auto updates / Licensing page is missing the fields to add and activate the license keys. I also asked to the developers to check what’s up with that…

    Let us know,

    Thanks

    May 4, 2017 at 1:30 am #376815

    Juan Murillo
    Expired Member
    Post count: 6
    This reply has been marked as private.
    May 4, 2017 at 10:24 am #376855

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Juan,

    I have updated your plugins via FTP, you will not enter your licence keys under the plugins page and not the GD page.

    Thanks,

    Stiofan

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount