Credit Card Cancelation

This topic contains 5 replies, has 3 voices, and was last updated by  Stiofan O’Connor 7 years, 9 months ago.

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  • June 27, 2017 at 7:41 pm #384907

    Betsy Kaage
    Buyer
    Post count: 5

    Is it possible to delete my credit card information from my GeoDirectory profile, but keep my subscription active until it needs to renew?

    I need to transfer ownership of the account and I don’t want the new user to have my credit card info, but I don’t want to lose support either.

    June 27, 2017 at 7:46 pm #384908

    Betsy Kaage
    Buyer
    Post count: 5

    As a follow-up, is it possible to change my account/login name?

    June 27, 2017 at 10:00 pm #384923

    Guust
    Moderator
    Post count: 29970

    I alerted Stiofan to reply. Thanks

    June 28, 2017 at 9:53 am #384974

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    The customer never has access to the CC details. We would need a new CC on file first to be able to change the subscription to it other wise it would cancel.

    As for the account, everything but the username can be changed, the email the display name etc.

    Let me know how you would like to proceed.

    Thanks,

    Stiofan

    June 28, 2017 at 6:13 pm #385048

    Betsy Kaage
    Buyer
    Post count: 5

    When it is time to renew, will the new user be able to use my credit card to do so?

    June 29, 2017 at 10:21 am #385116

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Not if i remove it, but i need to add another one before i can remove the existing one.

    Stiofan

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