35% OFF EVERYTHING
Our 11th BIRTHDAY SALE
Buy Now

Critical Problems Adding Places (Suddenly)

This topic contains 29 replies, has 4 voices, and was last updated by  Jennifer Questad 8 years ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • March 30, 2017 at 6:50 pm #370910

    Jennifer Questad
    Free User
    Post count: 36

    Everything was working fine yesterday and today things got weird. Think that there might be something wrong with my install, because when I add a listing it won’t allow me to add the individual address, even when it pre-populates using Google. Even when I manually enter a valid address it spawns a series of dialogue boxes asking me to set the location to the default location. See attached.

    Also, in the floating search box to the right of the map, the search box will not allow me to type in anything. It just calls up what looks to be prior google searches I’ve done. See attached

    Thoughts?

    March 30, 2017 at 6:51 pm #370915

    Jennifer Questad
    Free User
    Post count: 36

    Also, weird thing happens when I add a listing. See attached for what I see in WordPress in terms of the layout. As soon as I save draft or publish it renders the panel correctly.

    March 30, 2017 at 7:01 pm #370923

    Kor
    Moderator
    Post count: 16516

    Hi Jennnifer,

    Did you installed any new plugins recently? Because this looks like there is some type of conflict going here. Could you please try deactivating all non-gd plugins and see if it fixes the issue there? If the issue persists, please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    Thanks!

    March 30, 2017 at 7:25 pm #370924

    Jennifer Questad
    Free User
    Post count: 36
    This reply has been marked as private.
    March 31, 2017 at 9:45 am #370992

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    March 31, 2017 at 9:47 am #370993

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Can you please provide FTP info also.

    Thanks,

    Stiofan

    March 31, 2017 at 5:05 pm #371091

    Jennifer Questad
    Free User
    Post count: 36
    This reply has been marked as private.
    March 31, 2017 at 5:34 pm #371097

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    It seems to be theme related, did u change theme recently?

    Stiofan

    March 31, 2017 at 8:54 pm #371113

    Jennifer Questad
    Free User
    Post count: 36

    No. Same theme. It was working fine before. Only thing I added was the GD Multilocation plugin, which worked fine for my first two listings.

    April 1, 2017 at 10:21 am #371161

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, the theme was changing the global post type, i have added a little work around in GD core and applied it to your site, it will also be in the next release.

    Thanks,

    Stiofan

    April 1, 2017 at 8:01 pm #371226

    Jennifer Questad
    Free User
    Post count: 36
    This reply has been marked as private.
    April 3, 2017 at 1:15 pm #371453

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please check now, we had added a new helper function but i had not uploaded it yet.

    Stiofan

    April 3, 2017 at 5:15 pm #371556

    Jennifer Questad
    Free User
    Post count: 36

    Dear Stiofan,

    One problem fixed. I was able to successfully edit and add a new listing without error. All of the form fields and automatic Google lookup functionality performed as expected.

    However, a few issues remain:

    The search box overlay on the main page map does not accept characters and inherits what appear to be Google keywors searches I performed off platform at an earlier date. (See attached)
    http://74.220.217.229/distributor-directory/

    Upon clicking on a marker on the main map, entries without photos display the name of the company in at the top of the window in black text with a gray background.

    Can each of those display the photo with the vendor name below?

    Thanks for all of your help and attention to this matter. You professionalism matches the power of your plugin!

    April 3, 2017 at 6:07 pm #371578

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Both things just seemed to be CSS issues, please check now.

    Stiofan

    April 3, 2017 at 6:15 pm #371581

    Jennifer Questad
    Free User
    Post count: 36

    Dear Stiofan,

    Cool, and thanks! Is there anyway to put the address into the white area underneath the photo?

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 30 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount