Duplicate places when owner updates?

This topic contains 8 replies, has 2 voices, and was last updated by  Stiofan O’Connor 7 years, 7 months ago.

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  • September 1, 2017 at 2:54 pm #393943

    Ashley Shannon
    Free User
    Post count: 7

    Hello, I have a place owner who updated their listing today and it made a new listing altogether. What would cause this?

    September 1, 2017 at 3:55 pm #393948

    Ashley Shannon
    Free User
    Post count: 7

    To clarify – and I just went onto the site and found the same issue happening …

    I have a restaurant owner that claimed their listing, then they went in to edit the listing, it allowed them to do this, but it created a duplicate listing instead of updating.

    I have also noticed the edit listing page is the “Add Listing” page…

    HELP! 🙁

    September 1, 2017 at 4:35 pm #393961

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Ashley,

    Please provide wp-admin details in a private reply (only staff can see) and let us know how to recreate it and we will take a look.

    Thanks,

    Stiofan

    September 1, 2017 at 4:39 pm #393968

    Ashley Shannon
    Free User
    Post count: 7
    This reply has been marked as private.
    September 1, 2017 at 4:41 pm #393970

    Ashley Shannon
    Free User
    Post count: 7

    To recreate it, claim a listing or edit a listing, then save the edit, and it makes a new listing instead of updating. It does this with the place owners, have not tested it as admin ( I believe admin side is working and it’s just the place owners which are having this issue)

    September 1, 2017 at 4:45 pm #393972

    Ashley Shannon
    Free User
    Post count: 7

    I apologize, so it’s working on the backend but the front end creates a new listing when trying to edit a listing.

    September 1, 2017 at 5:17 pm #393982

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    There were a few problems, the add listing page was a sub page, it has to be a main page and also u had the add listing shortcode on it, it is not needed if you have selected the page from GD settings.

    Thanks,

    Stiofan

    September 1, 2017 at 5:35 pm #393983

    Ashley Shannon
    Free User
    Post count: 7

    Thank you Stiofan – you are a life saver!

    September 1, 2017 at 6:46 pm #393992

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You are welcome! 🙂

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