edit / upgrade listing not possible -> page not found

This topic contains 16 replies, has 4 voices, and was last updated by  Kiran 5 years, 4 months ago.

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  • June 27, 2019 at 6:13 pm #495247

    Birgit Wilde
    Full Member
    Post count: 236

    Hello,
    one of my clients just phoned me:
    He is trying to edit resp. upgrade his listing and whenever he presses the button “submit listing” at the end, the page is not found (see shortcut).

    I am now logged-in into his account and can reproduce the problem.
    When I open the listing again, it says that there are unsaved changes displaid below and there is the listing with all added pictures and descriptions. As soon as I press the button “submit listing” I and up again at “page not found”.

    Also when I click “here” to waive the unsaved changes and start from scratch, as soon as I want to submit the listing, the page – again – is not found.

    What might be the problem?
    Looking forward to hearing from you.

    Best regards
    Birgit Wilde

    June 28, 2019 at 10:38 am #495313

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    please update to 20063 and let us know if the issue persist.

    June 28, 2019 at 2:52 pm #495335

    Birgit Wilde
    Full Member
    Post count: 236

    Hi Alex,
    yes, the issue persists, luckily only with this particular listing.

    I have tested the process with other listings and with those it works fine.

    What could it be?
    Regards
    Birgit

    June 28, 2019 at 3:40 pm #495337

    Paolo
    Site Admin
    Post count: 31206

    If you provide admin FTP and PHPmyadmin credentials we’ll have a look.

    Thanks

    June 28, 2019 at 5:34 pm #495347

    Birgit Wilde
    Full Member
    Post count: 236
    This reply has been marked as private.
    June 29, 2019 at 4:38 am #495398

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks, the developers will take a look.

    July 1, 2019 at 9:03 am #495603

    Kiran
    Moderator
    Post count: 7069

    Hi Birgit,

    Admin credentials are not working, did ou changed it?

    Let us know.

    Kiran

    July 1, 2019 at 3:42 pm #495691

    Birgit Wilde
    Full Member
    Post count: 236
    This reply has been marked as private.
    July 4, 2019 at 8:25 am #496220

    Birgit Wilde
    Full Member
    Post count: 236

    Hi Kiran,
    it is still impossible for (only) this particular client

    https://planmy.wedding/profile/uwe-kurth/

    with this particular listing

    https://planmy.wedding/brautauto_co/deutschland/berlin/berlin/brautauto_co/brautwagenservice-kurth/

    to edit or upgrade his listing. Whenver klicking the ‘submit listing’ button the system asks whether he wants to leave the page and that changes might not be saved. Changes are not effected and when trying the upgrade he does not get the chance to finalize the booking.
    He always gets back to the ‘add listing’-page but nothing has changed.

    On my pc I have the same problem with his listing. In the meantime I have deleted the listing and created a new one but the problem still persists. Then I thought there might be something wrong with the settings of the user. So I deleted the user and created a new user with the same data but the problem still persists.

    I have checked whether this problem arises for other users as well, but for them everything works fine.

    Do you have an idea what might be the problem?
    Looking forward to hearing from you.

    Best regards
    Birgit

    July 4, 2019 at 10:10 am #496240

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    July 5, 2019 at 4:22 am #496345

    Birgit Wilde
    Full Member
    Post count: 236
    This reply has been marked as private.
    July 5, 2019 at 8:25 am #496374

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    July 6, 2019 at 12:05 pm #496498

    Birgit Wilde
    Full Member
    Post count: 236
    This reply has been marked as private.
    July 6, 2019 at 3:45 pm #496506

    Paolo
    Site Admin
    Post count: 31206

    credentials appear to be correct, the error Kira was getting was a time out though…

    I was able to enter now, Kiran will follow up after the week end.

    Thanks for your patience

    July 8, 2019 at 12:08 pm #496647

    Kiran
    Moderator
    Post count: 7069

    Hi Birgit,

    Please try after clearing your browser cache.

    There was missing require field error element for field “Partner: Musik & Entertainment”, and it results in JavaScript error. I have fixed to prevent this error.

    Please check and let us know.

    Regards,
    Kiran

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