Enquiries going to SPAM

This topic contains 6 replies, has 4 voices, and was last updated by  Stiofan O’Connor 9 years ago.

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  • #136818

    Jen Thomson
    Buyer
    Post count: 145

    Hey,

    My client has reported that both herself and the listing owners are having a problem with the enquiry emails going straight to spam.

    I can’t locate the email template source for my host to check for me.

    Any ideas or tips?

    Thanks,
    Jen

    #136892

    Annabel –
    Free User
    Post count: 1

    I have the same problem – I have to follow up enquiries to make sure they are received

    #136955

    Jen Thomson
    Buyer
    Post count: 145

    My web host has come back to me with a spam report.

    • 0.8 PHP_MAILER No description available.
    • 0.8 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different
    • -0.0 RP_MATCHES_RCVD Envelope sender domain matches handover relay domain
    • 0.3 HTML_MESSAGE BODY: HTML included in message
    • 0.7 MIME_HTML_ONLY BODY: Message only has text/html MIME parts
    • 2.0 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.4385]
    • 0.4 HTML_MIME_NO_HTML_TAG HTML-only message, but there is no HTML tag
    • 2.1 FREEMAIL_FORGED_REPLYTO Freemail in Reply-To, but not From
    • 1.0 TO_NO_BRKTS_HTML_ONLY To: lacks brackets and HTML only

    But the main one is that the email forges the sender address ( to be the user)
    There’s no plain test part, so it gets a score for that
    Also the to address should be wrapped in <>
    All those push the score (8,1) up to above the SPAM threshold (which is 6.2)

    Can you let me know where the sender address is set so I can at least change this stuff?

    #137426

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    I’ve flagged this for the developers. They’ll let you know asap.

    Thanks

    #137443

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Jen,

    What info do you have under GD>General>Sender name/Email Address?
    That is the email used to send, you should make it match your domain if possible.
    I am guessing with that score that maybe that is blank?

    Let us know.

    Thanks,

    Stiofan

    #140917

    Jen Thomson
    Buyer
    Post count: 145

    Hi Stiofan, sorry for the delay in getting back to you. The name & email in general are set as the domain the site is hosted on.

    #141098

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hmm ok, can you please provide wp-admin and FTP and i’ll do some testing?

    Stiofan

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