Error report from WordPress

This topic contains 18 replies, has 5 voices, and was last updated by  Kiran 5 years, 4 months ago.

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  • November 18, 2019 at 5:47 pm #517679

    Ron Lenox
    Buyer
    Post count: 230

    I received this message from WordPress. This same error has happened multiple times. It is always a booster plugin issue.

    The website was completely down and Cloudways was able to get it back up.
    __________________________________
    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, GD Booster.

    First, visit your website (https://www.discoversma.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.discoversma.com/wp-admin/admin.php?page=geodir_gd_booster&_wpnonce=11463e0f36&geodir_gd_booster%5Bclear_cache%5D=1) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://www.discoversma.com/wp-login.php?action=enter_recovery_mode&rm_token=uh85F83OHNBNrlnlriHJkc&rm_key=mmHD7i0CR1TWYCDLCXp2QW

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    Error Details
    =============
    An error of type E_ERROR was caused in line 1529 of the file /home/107072-81277.cloudwaysapps.com/tagzqvwpjj/public_html/wp-content/plugins/geodir_gd_booster/includes/share.php. Error message: Uncaught Exception: Unable to delete all files/dirs. Rename failure on tmp directory: 

    /home/107072-81277.cloudwaysapps.com/tagzqvwpjj/public_html/wp-content/booster_cache-5dd2d4fb68716424388478-tmp

    . in /home/107072-81277.cloudwaysapps.com/tagzqvwpjj/public_html/wp-content/plugins/geodir_gd_booster/includes/share.php:1529
    Stack trace:
    #0 /home/107072-81277.cloudwaysapps.com/tagzqvwpjj/public_html/wp-content/plugins/geodir_gd_booster/geodir-gd-booster.inc.php(801): geodir_gd_booster\share->delete_all_files_dirs_in(‘/home/107072-81…’, false)
    #1 /home/107072-81277.cloudwaysapps.com/tagzqvwpjj/public_html/wp-content/plugins/geodir_gd_booster/includes/actions.php(47): geodir_gd_booster\plugin->clear_cache(true)
    #2 /home/107072-81277.cloudwaysapps.com/tagzqvwpjj/public_html/wp-content/plugins/geodir_gd_booster/includes/actions.php(19): geodir_gd_booster\actions->clear_cache(‘1’)
    #3 /home/107072-81277.cloudwaysapps.com/tagzqvwpjj/public_html/wp-content/plugins/geodir_gd_booster/includes/actions.php(194): geodir_g

    November 18, 2019 at 6:13 pm #517687

    Kor
    Moderator
    Post count: 16516

    Hi Ron,

    Thanks for your post. Could you please login to your server using FTP and rename the “GD Booster” addon? This should fix it and if not, share your Website WP and FTP access here in private reply.

    November 18, 2019 at 7:09 pm #517690

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    November 19, 2019 at 8:05 am #517746

    Kor
    Moderator
    Post count: 16516

    Hi Ron Lenox,

    Thanks for your reply. I will forward this to a developer for further assistance.

    November 19, 2019 at 11:46 am #517763

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    November 19, 2019 at 12:01 pm #517764

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    November 19, 2019 at 12:15 pm #517765

    Ron Lenox
    Buyer
    Post count: 230

    Cloudways is suggesting to restore the backup from yesterday.
    ___________________________
    There will be a backup of existing site when you do Restore application. The back-up of existing site will be saved with name old-site.You can extract the desired table after restoring the application.Then it will give you option for for roleback the application. Once you roleback the application it will be again in the current state. At this point you can add the extracted table to your database.

    November 19, 2019 at 12:23 pm #517766

    Ron Lenox
    Buyer
    Post count: 230

    Chat with Cloudways
    ___________________
    Ammar Ali 05:59:26 am

    Thank you for your patience ron
    This is a code level issue at :

    WP_Fatal_Error_Handler->handle()\n#3 {main}\n thrown in /home/107072-81277.cloudwaysapps.com/tagzqvwpjj/public_html/wp-includes/class-wp-fatal-error-handler.php on line 190′
    Please consult your developer in order to fix this.

    Ron Lenox 06:01:15 am

    Not good news!
    Restore backup?

    Ammar Ali 06:01:50 am

    Yes you may simply restore the application Ron
    We have created this KB entry to explain how to restore your application and other important information related to it: https://support.cloudways.com/how-to-do-a-point-in-time-restore-of-your-application/

    Ron Lenox 06:02:30 am

    Can you tell me the date/time of the last backup?

    Ammar Ali 06:03:31 am

    The Last Backup was at Date: 19 November, 2019 – 6:00:40

    Ron Lenox 06:04:06 am

    That is after the problem happened. Would that help?

    Ammar Ali 06:04:28 am

    Yes you may restore the application without any problem Rom
    Ron*

    Ron Lenox 06:05:14 am

    I can restore, but wouldn’t the same problem be there?

    Ammar Ali 06:06:26 am

    Let me check all the available backups
    These are the available back-ups:
    10 Nov 2019 06:00:32
    11 Nov 2019 06:00:39
    12 Nov 2019 06:00:34
    13 Nov 2019 06:01:02
    14 Nov 2019 06:00:53
    15 Nov 2019 06:00:58
    16 Nov 2019 06:01:18
    17 Nov 2019 06:00:39
    18 Nov 2019 06:00:36
    19 Nov 2019 06:00:40

    Ron Lenox 06:12:48 am

    OK – So I would lose everything from yesterday.

    Ammar Ali 06:13:45 am

    There will be a backup of existing site when you do Restore application. The back-up of existing site will be saved with name old-site.You can extract the desired table after restoring the application.Then it will give you option for for roleback the application. Once you roleback the application it will be again in the current state. At this point you can add the extracted table to your database.

    November 19, 2019 at 5:07 pm #517801

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    November 19, 2019 at 5:17 pm #517803

    Kor
    Moderator
    Post count: 16516

    Hi Ron Lenox,

    I’m able to access your Website using the recovery link. Let me check on this.

    Thanks!

    November 19, 2019 at 5:32 pm #517811

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    November 19, 2019 at 5:37 pm #517812

    Naveen Giri
    Moderator
    Post count: 1559

    Hi Ron,

    It seems file permission issue. I am checking it too.

    Thanks

    November 20, 2019 at 7:18 am #517890

    Kiran
    Moderator
    Post count: 7069

    Hi Ron,

    It looks like file/folder permissions issue. I have updated some changes in a file that counters this error.

    Let us know if you see issue again.

    Regards,
    Kiran

    November 20, 2019 at 9:21 pm #518009

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    November 20, 2019 at 9:25 pm #518013

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
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