Error Updating Plugin

This topic contains 3 replies, has 3 voices, and was last updated by  Stiofan O’Connor 7 years, 2 months ago.

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  • #437178

    Will Crozier
    Buyer
    Post count: 1

    HI,

    I am currently attempting to update my plugin via wordpress but I am receiving the below message:

    ‘An error occurred while updating GeoDirectory Location Manager: Update package not available. GeoDirectory: Please make sure your licence keys are active GD>Auto Updates. A licence key is required to update, please enter it under: Plugins > Facebook for WooCommerce > Licence key. GeoDirectory: Please make sure your licence keys are active GD>Auto Updates. GeoDirectory: Please make sure your licence keys are active GD>Auto Updates.’

    I have done as instructed and entered my licensing key in the required location. After clicking ‘activate license’ I am receiving the below error message:

    ‘Licence not activated! Please renew or seek support.’

    Please advise how to resolve this issue.

    Thanks in advance.

    Kind Regards,

    Will

    #437180

    Alex Rollin
    Moderator
    Post count: 27815

    You can renew your membership to activate your license keys

    https://wpgeodirectory.com/downloads/membership/

    #438110

    Will Crozier
    Buyer
    Post count: 1

    Thanks for your reply Alex but I purchased a 12 month license on 4th December 2017, therefore, the license should be activated?

    #438141

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Will,

    I only see you having bought Advanced Search on that date, not a membership or location manager, maybe you have another account?

    Stiofan

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