Error when updating

This topic contains 2 replies, has 3 voices, and was last updated by  Paolo 9 years, 6 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • September 6, 2015 at 3:42 pm #52181

    plucky101
    Free User
    Post count: 2

    I get this error: An error occurred while updating GeoDirectory Advance Search Filters: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. Internal Server Error

    Credentials haven’t changed and I updated some quite recently without any problems.

    September 7, 2015 at 2:12 am #52202

    Guust
    Moderator
    Post count: 29970

    Can you try with your email address instead of your username? Let us know how you went.

    September 7, 2015 at 3:39 pm #52286

    Paolo
    Site Admin
    Post count: 31211

    There was a small bug in our update script that only showed up recently and quite randomly.

    We have fixed it and modified it completly, now you have username and key (instead of password) and you can find your key in your profile page. Password still should work though.

    The bug comes up when you try to update many plugin simoultaneously.

    Try to update 1 add-on first, that should work. Once you have core 1.5.2 and at least 1 add-on updated the bug should be gone and you can update all other add-ons all together.

    in case it still doesn’t work, please provide a URL and admin credentials so that we can have a look at it for you.

    Thanks

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount